Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Bacon_bits
from Baldwin County Alabama
Verified Purchase:Yes
Very good software. Have used it for over 10 years
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
2
Crappy service
on March 16, 2026
Posted by: your_service_sucks
I paid to file the taxes, but it didn't go through. Now it's asking me to pay again. The pin said pick any five digits. I got on the IRS website to find my IRS pin, but it's not that pin. How can you reject my taxes for the wrong pin if I'm allowed to enter any five digits. I don't know why my taxes aren't going through and your product isn't helping me
I paid once for the software. then for state then for Efile, then when it didn't go through, you wanted to charge me for another Efile. It feels like a rip off. Just give me the price up front.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MyTaxes2025
from Missouri
Verified Purchase:Yes
I have been using your software for several years and am always satisfied.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Orange City FL
Verified Purchase:Yes
I appreciate that I could do this rather quickly and that it was quickly acceted by IRS.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Algonquin, IL
Verified Purchase:Yes
Downloaded easily; installation was fast and easy; running the program was effortless. My only regret was not purchasing the state software. Next year for sure!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Chasboy
Verified Purchase:Yes
Purchased on-line at early discount. Great price compared with others.
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from SC
Verified Purchase:Yes
The fact that the program stays the same, buttons are in the same place, etc, makes using the program once a year very easy.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: The big apple
Verified Purchase:Yes
have been using h&r block software for years and will continue to to so.
Response from HRBlockBy Sydney, Social Media Department, March 16, 2026
We’re so happy to hear about your good experiences! We appreciate your time & business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock