Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Ron 25
from Florida
Verified Purchase:Yes
I have used this software for several years and have never been disappointed with it. Excellent explanations of changes and updates.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Not Agqain!
on March 17, 2026
Posted by: Wiser Now
This is the second year in a row that I have had great difficulty with correcting errors that were made in calculating the correct RMD from my retirement account. Once the error was made my only recourse was to start the return all over again. After three attempts was able to complete my Federal return. The next problem was that the code for filing electronically was not accepted and I ended up filing on paper via USPS. I will not be using H & R Block software next year.
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
I bought this and love that when I log back in provided the updates
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Will49
from WA
Verified Purchase:Yes
I have used this program for many years and am very satisfied with it.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Unable to access prior years returns.
on March 16, 2026
Posted by: Picka nickname
from Palmetto, FL
I've used HR Block for years, find it relatively easy to use and accurate. This year I had to buy a new computer and lost earlier files. Submitted pdf copies to HR Block but they were not able to populate this year's fields so lots of work to reload. (You would think they would have my prior years on file.) In addition, they populated the AGI file with an incorrect # which caused the IRS to reject it so I had to dig out the records and repopulate the field. They only had one window and it should have been two but finally got it accepted. They should also have an option in the beginning of the deduction sections to just let you pick standard if you know that is the best option, rather than walking through page after page of meaningless calculations.
Pros: Maximizes refund
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Meter
Verified Purchase:Yes
I have used HfR Block for a number of years. Very reliable
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bubba1974
Verified Purchase:Yes
My taxes are pretty simple, but having this software make getting it done with no mistakes a no brainer.
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Good program except for K1 section
on March 16, 2026
Posted by: fighterjockf14d
from Glendale, AZ
Very poor program for K1 forms. The K1 form/ worksheet does not match the K1 sent from the partnership.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock