Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Anonymous
from San Antonio, FL
Verified Purchase:Yes
I have used this software for a few years but I believe this version was more difficult to move around in.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: mapps
from Fayetteville, NC
Verified Purchase:Yes
Deceptive pricing with filing fees being separate from purchase fees.
Requirement to agree to terms and conditions and to receive future emails before submitting a review is shameful.
Requirement to agree to terms and conditions and to receive future emails before submitting a review is shameful.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Budman1
Verified Purchase:Yes
I've been using this software annually for many years. It has never let me down. It's step by step coaching is easy to follow and instills confidence that your return will be complete and accurate.
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: RowanN
from Wisconsin
Verified Purchase:Yes
While the software is still useful, there was one major downgrade from previous years. While it does support multiple people submitting their federal return, which is useful for families with multiple taxpayers, it no longer offers that for the state. Each person filing has to buy the state now, which makes it not as good of a deal as it was before.
Pros: Easy to import documents, Fast
Value
2
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Rowan, thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: FitzG
from Holland Patent, NY
Verified Purchase:Yes
My tax return was accepted on 2/22. I still have received no information. I am curious what the hold up is.
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bob27 in FL
Verified Purchase:Yes
I would have rated the product higher except I agreed to a pre-purchase offer in November 2025, and I never received an email with an activation code. I had to call HR and get assistance. I googled my problem and found many similar complaints. Disappointing and shakes your confidence in HR. Otherwise, the product was 5 star.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: state fix
from TX
Verified Purchase:Yes
I entered the amount from a 1099 the company place in the state income field. My state does not have an income tax but the system errored and marked the federal income box. I finally deleted the state income and it cleared. The system should not have accepted the state income for non-income state
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: 69mounty
from Dallas, TX
Verified Purchase:Yes
with free electronic filing, I already have my refund.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock