Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: BthB
from JAX
Verified Purchase:Yes
I miss the toolbox,
always have trouble finding where to download the financial company documents,
include a edit when filling joint for both pin numbers rather than getting rejected to find out
always have trouble finding where to download the financial company documents,
include a edit when filling joint for both pin numbers rather than getting rejected to find out
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from West Hartford, CT
Verified Purchase:Yes
Have been using this software for years and years. Am very comfortable with the navivation, and confident with the results.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Roxy 1
from Texas
Verified Purchase:Yes
I have been using this software for years and will continue to as it is easy to use
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JWBlack
from Britt MN
Verified Purchase:Yes
my 5th or 6th year of using the software; i really like it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Great features and easy to use
on March 19, 2026
Posted by: LarryII
Very happy with the software. Very intuitive and easy to use.
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tampa, FL
Verified Purchase:Yes
As an annual customer since 2012, I found this year the most confusing. Credit must go to Congress for the many changes, some of which make little sense. The HR Block sequence of interviews needs more work to eliminate confustion and autofill errors. W2 block 12 was autofilled with values that required multiple manual corrections to clear final audit. The fact that I continue to purchase HR Block software speaks of how confident I am with their products,
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Philadelphia PA
Verified Purchase:Yes
Have used HRBlock for years. The AI assist feature is great.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 21, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from tx
Verified Purchase:Yes
My return has been rejected. Called for help. It is still rejected.
Pros: Easy to prepare
Cons: Doesn't maximize refund
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock