Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Customer Rating
2
BUG IN THE BASIC VERSION OF THE SOFTWARE PROGRAM
on April 30, 2026
Posted by: JIM MOSIER
from Florida
Verified Purchase:Yes
I've submitted this issue every year for the past 3 years. YOU HAVE A BUG IN YOUR PROGRAM (BASIC). My wife are on SS, and that is the ONLY income that we have. Our AGI is always $0. We have nothing but standard deductions, NO credits of any type. Each of the past 3 years we had received too much money for my wife's Obama Care Plan, and had to pay the overage back to the IRS. When you get to the end of your program, and it does the "Final Check", it comes up with an error in RED that says YOU MUST HAVE EITHER INCOME (taxable) OR A CREDIT. Has we have neither, the program WILL NOT LET US PROCEED TO FILE OUR TAX RETURN VIA INTERNET BECASUE OF THE "ERROR". Our AGI has been $0 for the past 3 years.. I have to print the return and MAIL it to the IRS which kinda defeats the purpose of buying your program. I wish you would fix this for future versions of the BASIC program as my income and credit status will not change in the foreseeable future.
Pros: Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: CorvetteBob96CE
Verified Purchase:Yes
Just average tax software, for a simple return it gets more and more difficult every year. Repeated items all through the package. Questions are not worded for the common person, multiple rereads are required. Won't be using this software next year.
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Knoxville, TN
Verified Purchase:Yes
This has become too expensive for what it is. This is the exact same product I’ve purchased for many, many years. ZERO updates or changes. It works fine. It stores my data and allows me to reimport it the following year. It’s the only reason I stick with it. It safe me time from have to re-enter all the account details, etc.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Jstroud
from New Fairfield, CT
Verified Purchase:Yes
I've been using this software for years.
I am pleasantly surprised as to how easy this went
I am pleasantly surprised as to how easy this went
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Fl
Verified Purchase:Yes
Very easy to use, plain explanations for any queries that you have, Highly recommend!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
This is a software that used to be easy to use and affordable. Now it’s just easy to use. Sad to say that it seems to be opportunistically being priced out of the DIY taxpayer. Neighborhood friendly tax preparers are getting to be more affordable these days.
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: 12Ran
Verified Purchase:Yes
It works well. it does have a few things I don't like after I'm done it lists somethings i should check before i submit the return half the time, I don't know what it even means and after trying to figure it out I just submit the return anyway and it goes thru ok.
Response from HRBlockBy Sydney, Social Media Department, April 29, 2026
We’re so happy to see that you had a good experience. We appreciate your business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
Federal Ok... State,Not so Much. Lacking Forms
on April 28, 2026
Posted by: Anonymous
from Delaware
Verified Purchase:Yes
Basic for Federal Taxes works well and I trust the accuracy.
But I ordered the State Software for Delaware and did not get what I needed to complete my taxes.
But I ordered the State Software for Delaware and did not get what I needed to complete my taxes.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 29, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock