Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,627 Reviews)
Rating breakdown 13,627 reviews
5 Stars
9,956
4 Stars
2,069
3 Stars
704
2 Stars
353
1 Star
545
89%of customers recommend this product.
(
5,640 out of
6,315)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Jsnette
from Sarasota fl
Verified Purchase:Yes
The software was disappointing as well as the appointment made in a local office for help
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sonia, Social Media, May 18, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
1
Missed underpayment
on May 17, 2026
Posted by: Anonymous
from Fort Worth Texas
The program completly missed my intrest due for underpayment last year.
Cons: Hard to import documents
Value
1
Response from HRBlockBy Tra Social Media Team, May 18, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Saugatuck, Connecticut
Verified Purchase:Yes
Been using it for a few years now - I buy early and get it at a good value
Pros: Easy to import documents
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, May 18, 2026
Thank you for leaving a review, and for providing positive feedback on our tax product. We're glad you had a great experience with H&R Block and look forward to having you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bluffton, SC
Verified Purchase:Yes
EFTPS Electronic Federal Tax Payment System. I could not find it so I could increase the amount of money I was paying to the federal government. I talked to 5 different people on the telephone over 3 days and nobody could tell me. They said use search button and AI button. It took me 3 days to find EFTPS
Cons: Hard to import documents
Value
4
Response from HRBlockBy Sydney, Social Media Department, May 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Software purchase does not accept my Swedish home.
on May 20, 2026
Posted by: DLE2026
Verified Purchase:Yes
I have purchased your software for many years now. I moved to Sweden 29 years ago. This is my ONLY permanent address. I wish someone would explain to my why your web site will not allow me to put in my permanent Swedish address as where I live.
Response from HRBlockBy Abbie W, Social Media, May 21, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t
have a positive experience. We’d like the opportunity to work with you and make it right. If you could call
us at 1-800-472-5625, our support team is ready to help.
have a positive experience. We’d like the opportunity to work with you and make it right. If you could call
us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Uncleee
from Tennessee
Verified Purchase:Yes
Very easy to use, with the right leading questions and prompts
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sydney, Social Media Department, May 22, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (8,077) ratings-only reviews
Overall Customer Rating
4.6
Would recommend? Yes
(
1,377 out of
1,460)
Value
4.6