Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,627 Reviews)
Rating breakdown 13,627 reviews
5 Stars
9,956
4 Stars
2,069
3 Stars
704
2 Stars
353
1 Star
545
89%of customers recommend this product.
(
5,640 out of
6,315)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: TaxesAreTough23
from Virginia
Verified Purchase:Yes
Good federal package. Worked well for two returns with different degrees of complexity. I wish the state add-on was a cost effective option. But it isn't.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sydney, Social Media Department, May 5, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
2025 taxes were done and refunded fast but something is amiss with 2024 which still is being held up. Apparently the IRS didn't like something that your software didn't catch. I can't even find out why they are holding it up
Pros: Easy to prepare
Value
4
Response from HRBlockBy Lexis, Social Media Team, May 5, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Everything seemed good and I sent it in. Checked back to check on status and when to expect refund and was told it hadn't been sent in. Apparently my id code wasn't included when it should have been (I thought I included it). I completed it and resubmitted it and if apparently went in. Probably was my fault but thought I should mention this since this was the first time this happened after using this since my previous software company was bought out by H&R.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, May 5, 2026
We’re so happy to see that you had a good experience. We appreciate your business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
The best thing about H&R is that the basic version handles MLP K-1 forms.
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have been using H&R Block Tax Cut before it was bought by H&R Block. I love it. But this year I had trouble loading in forms from one of my Vendors.
It started with one account not completed until May 11th. So, I entered and loaded all my other transactions into the system. When the last account was available, I tried loading it and it took a long time to load and then would error out with a storage error. I tried several times and it would do the same. Then I created a new fresh return with nothing but last year’s information and question until I got to the interest and dividends portion. I loaded this one vendor’s accounts, and it took a long time to load but it did load all my accounts. The problem was the 1099-B of the late account. There were 1556 1099-Bs. And each generated an error for each one. Luckly, it passed the final checks, and I was able to submit my return to the IRS without error.
I would like you guys to figure out a way around this problem for the future software without needing to load a bare return. This could also be a problem here if there were too many 1099-Bs to be inported.
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: block2025
Verified Purchase:Yes
I get reminders from you and if I buy early I get a discount. Each time I go into it it auto updates, which is good with the latest tax information. I know I buy in Oct-Nov but at least I have it ready to go for the following year and don't have to go to the store to buy it. It is very easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Easy Writer
Verified Purchase:Yes
Year after year, the way to do taxes, stress free!
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mike1130
from Tallahassee, FL
Verified Purchase:Yes
Been using your software for several years. Find it covers all my needs and is user friendly. Allows you to stop anywhere, search for missing info and resume when ready.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock