Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,461 Reviews)
Rating breakdown 13,461 reviews
5 Stars
9,852
4 Stars
2,036
3 Stars
687
2 Stars
345
1 Star
541
89%of customers recommend this product.
(
5,536 out of
6,195)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: chardog
from TX
Verified Purchase:Yes
very easy to use. like that I got a discount but I didnt take advantage of it!
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: rosiethedog19
Verified Purchase:Yes
I thought this years version was a little buggy. It seemed to not always save the data that had been entered into the interfaces properly. It would look good after entry but then would change as I did other operations.
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Used car salesman
from Florida
Verified Purchase:Yes
Feel like I was dealing with a used car salesman. Constantly baiting and trying to sell an upgrade. Won’t use your software next year because of that.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Beth Sue
from Tennessee
Verified Purchase:Yes
The program was quite difficult to follow. I’m still not sure I did my tax’s right.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fitz42
from Lakewood Ranch, Fl. 34211
Verified Purchase:Yes
So easy to navigate……additional drop down boxes on individual requested inputs with clarification to make the right choice.
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (8,024) ratings-only reviews
Overall Customer Rating
4.6
Would recommend? Yes
(
1,344 out of
1,425)
Value
4.6