Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,302 Reviews)
Rating breakdown 13,302 reviews
5 Stars
9,748
4 Stars
2,002
3 Stars
679
2 Stars
335
1 Star
538
89%of customers recommend this product.
(
5,440 out of
6,087)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: kip27
Verified Purchase:Yes
Lots of useful information. It was easy to fill out our return. We had no deductions, business adjustments. My only complaint is when reviewing the forms it was sometimes difficult to see where the entered numbers came from. The software should always provide good clear concise data for any number on the return. List all the lines the number is calculated from even if it is a result of multiple entries. List all the initial entries that have a play in the number's value. There were many numbers I clicked on and the software provided no response.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: MyThoughts
Verified Purchase:Yes
Works well if you have all your forms and going from start to finish. However, if you are entering forms as the arrive between January and April, I had to use the IRS forms more than I wished. Bringing up the program forms which could fill in the ITS forms was hard for me.
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington State
Verified Purchase:Yes
I've been using the basic version for many years. Low cost and easy to use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: RnR26
Verified Purchase:Yes
I use H&R Block tax software each year, and each year, the software has gotten better at finding every applicable and reportable aspect of my taxes. And, when I need clarity on something, there are plenty of tick-boxes for getting helpful information.
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Waco, TX
Verified Purchase:Yes
I have used H&R Block tax software for years now. They do a good job. This year I was very disappointed that I had to wait to file my tax return because the software kept saying it needed to update a particular form that I needed. I would check back when it suggested the fix would be completed only to get a new check back date. It did get fixed and I did get my return. I do plan to use the software from them again next year and hope for better results.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: UtahGale
from Clermont Floriday
Verified Purchase:Yes
Generally the software was easier to use than last time. I have only one comment. I forgot to fill-in one required field and did not know it until the very end when I was told that it was missing. It would have been nice if the software had told me that before I left the section. Either that or give me a link to return to that section. Instead I had to search through the actual form to find the item.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
5
No Problems with 2025 Tax Software
on April 4, 2026
Posted by: 2025 Federal Taxes
from Roswell, GA
I have used H&R Block tax software for several years and have never had any problems. I am well satisfied with the ease of use and value of this software.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Sharsha
from Hobe Sound FL
Verified Purchase:Yes
Easy to complete and explanations are detailed without being unable to understand.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock