Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Customer Rating
5
Easy to follow
on February 14, 2019
Posted by: Coz50
from Nashville
I have always been pleased with thus product. They have now included a few ‘shortcuts’ that allow you to, not only fill out the forms quicker, but this also cuts down on possible mistakes. I plan to use it next year!
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
SATISFIED
on February 13, 2019
Posted by: Smiley02
from NJ
I enjoyed using this program to prepare my tax return. The interview questions were very helpful. I also saved prep fees for tax returns.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Always good process
on February 13, 2019
Posted by: dadaniel1945
from Spokane, WA
Bought it in December and the updates were timely.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Overly complex for simple return.
on February 13, 2019
Posted by: Prophetic
from CO
Helpful, but complicated in the extreme. The software could highlight problems much more quickly.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
5
Works great
on February 13, 2019
Posted by: Magic Man
I have a pretty uncomplicated tax return. Basic does all I need and not a bunch of things I don't need. Keep up the good work!!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
good title
on February 13, 2019
Posted by: people person second
from Maryland
I have used this product for about 10 years. My son's return was simple, went like clockwork. My return included IRAs, retirement, savings etc, and the computer will not
let me enter data due to exacting definitions. Will do by hand, maybe try again later
let me enter data due to exacting definitions. Will do by hand, maybe try again later
Pros: Easy to prepare
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
2018 Basic Fed: Update & page printing issues.
on February 13, 2019
Posted by: Yofu
from CT
To whom it concerns:
I have been purchasing H&R Block Basic Federal Tax CD for the past 14 Years and NEVER experienced what happened with H&R Block Basic Federal Tax for 2018.
After installing the software it would NOT UPDATE. I then contacted H&R Block support only to find out that the Tax-2018 CD's have Update problem. The Support representative e-mailed me a new Up-to-Date Basic Federal from which I was able to complete my 2018 Return, except one “Glitch” of NOT be able to print the official Form-1040 (for my paper records), that always consisted of 2 pages: Instead, it printed (6) pages and to TOP it all NONE of the six pages contained the official Form 1040 showing Name, Address, Soc. Sec.#’s and Return lines from 7 all-the-way to line: 79 (which was always printed and contained by two 8.5 x 11 sheets).
H&R Block positively messed-up marketing “Tax-2018 Basic Federal” software having Update and Printing problems.
---------------------------------------------------------------------------------------------------------
In closing:
H&R Block Should NOT retail Tax Return software UNTIL their “ACCURACY QUALITY ANSURANCE” Dept. Team (If they have one) Totally and completely run comprehensive tests before marketing their products.
H&R Block did NOT for: Federal Tax year 2018.
I have been purchasing H&R Block Basic Federal Tax CD for the past 14 Years and NEVER experienced what happened with H&R Block Basic Federal Tax for 2018.
After installing the software it would NOT UPDATE. I then contacted H&R Block support only to find out that the Tax-2018 CD's have Update problem. The Support representative e-mailed me a new Up-to-Date Basic Federal from which I was able to complete my 2018 Return, except one “Glitch” of NOT be able to print the official Form-1040 (for my paper records), that always consisted of 2 pages: Instead, it printed (6) pages and to TOP it all NONE of the six pages contained the official Form 1040 showing Name, Address, Soc. Sec.#’s and Return lines from 7 all-the-way to line: 79 (which was always printed and contained by two 8.5 x 11 sheets).
H&R Block positively messed-up marketing “Tax-2018 Basic Federal” software having Update and Printing problems.
---------------------------------------------------------------------------------------------------------
In closing:
H&R Block Should NOT retail Tax Return software UNTIL their “ACCURACY QUALITY ANSURANCE” Dept. Team (If they have one) Totally and completely run comprehensive tests before marketing their products.
H&R Block did NOT for: Federal Tax year 2018.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Lots of problems
on February 13, 2019
Posted by: U R ticking me off
from Az
1. I had to remove a parent dependent this year. Your software did not delete all the forms associated when I deleted the dependent on the interview. I had to manually delete all the forms.
2. The irs rejected my return because the forms for residential energy credits are not updated with them. Your software did not pick up this problem.
3. I was charged twice for the state e file. The first time I tried to send my return and it was rejected you charged me even though you did not file the state return. The second time I tried to send my return i had to reenter my CC # . The second time you put my state return on hold, which is what I would have expected the first time.
4. I had an extremely hard time updating my software. I have had this problem in past years.
5. I am adding this because I have to fill in EVERY box on this review to submit it. Seriously, I need to create a title and nickname.
2. The irs rejected my return because the forms for residential energy credits are not updated with them. Your software did not pick up this problem.
3. I was charged twice for the state e file. The first time I tried to send my return and it was rejected you charged me even though you did not file the state return. The second time I tried to send my return i had to reenter my CC # . The second time you put my state return on hold, which is what I would have expected the first time.
4. I had an extremely hard time updating my software. I have had this problem in past years.
5. I am adding this because I have to fill in EVERY box on this review to submit it. Seriously, I need to create a title and nickname.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock