Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,327 Reviews)
Rating breakdown 13,327 reviews
5 Stars
9,764
4 Stars
2,006
3 Stars
680
2 Stars
338
1 Star
539
89%of customers recommend this product.
(
5,453 out of
6,103)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Anonymous
from Kent OH 44240
Verified Purchase:Yes
When I was filling out the form I came across an unexpected question about RMD’s. I filled out the form as well as I could and asked a few questions about it to the AI service but it could not answer my questions. I tried to go back to the place where I entered my information but was not able. The only thing I could do was to start a whole new file. So I did and my problem was solved. My problem was that there was no mention of RMD on one of our 1099’s and I didn’t enter the amount on the form the first time. I entered both amounts (added together) on the form and I completed the filing without errors.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Genevieve, thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: TxNav
from Texas
Verified Purchase:Yes
Love that Block stands behind the software by offering free assistance if ever audited. Now that's a guarantee!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Very easy to use. Guides you through your return step by step.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from tx
Verified Purchase:Yes
My return has been rejected. Called for help. It is still rejected.
Pros: Easy to prepare
Cons: Doesn't maximize refund
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Philadelphia PA
Verified Purchase:Yes
Have used HRBlock for years. The AI assist feature is great.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 21, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tampa, FL
Verified Purchase:Yes
As an annual customer since 2012, I found this year the most confusing. Credit must go to Congress for the many changes, some of which make little sense. The HR Block sequence of interviews needs more work to eliminate confustion and autofill errors. W2 block 12 was autofilled with values that required multiple manual corrections to clear final audit. The fact that I continue to purchase HR Block software speaks of how confident I am with their products,
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Great features and easy to use
on March 19, 2026
Posted by: LarryII
Very happy with the software. Very intuitive and easy to use.
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JWBlack
from Britt MN
Verified Purchase:Yes
my 5th or 6th year of using the software; i really like it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock