Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,327 Reviews)
Rating breakdown 13,327 reviews
5 Stars
9,764
4 Stars
2,006
3 Stars
680
2 Stars
338
1 Star
539
89%of customers recommend this product.
(
5,453 out of
6,103)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Jef4
Verified Purchase:Yes
I have not received the follow-up e-mail with the down loadable software, which is disappointing since I have received them in the previous years.
Response from HRBlockBy Max, Social Media Team, March 8, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: gato177
from Venice Florida
Verified Purchase:Yes
Using H&R Tax software for years and find it easy to use and the convenience of downloading the software is a plus. I usually receive a discount every year
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Houston, TX
Verified Purchase:Yes
I feel like I assisted a CPA in doing my tax return.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Do not allocate State taxed correctly from Fed Ret
on March 8, 2026
Posted by: mj1956
from Arkansas, Texas, Missouri
Verified Purchase:Yes
Federal returns go smoothly if only doing Federal return info. Went trying to do state returns that need to separate between 2 states. it shows all the income to only one state. Appears the state Code is NOT reconized on the federal auto allocation to state return
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
In your desktop Tax form program your comments and/or explanations specifically in the RMD section of the process is not helpful in determining what to select or not select. I had to go to an AI tool and ask questions in it to determine what I should do because your explanations (both regular and AI) were completely useless. Unless you are an IRS agent you probably will never decipher what to do in order to complete your return correctly.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from TX
Verified Purchase:Yes
So user friendly and always had updates to government changes.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Reliable and easy to use year after year
on March 8, 2026
Posted by: Retired tax professor
from Tennessee
I have used H&R BLock tax software for several years. Always straight forward, easy to use. I have used their major competitor in the past but won't go back. Highly recommended!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Heff3rd
Verified Purchase:Yes
I've used H&R Block at home tax filing software for 20 years and have had no issues.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
We are so happy to hear about your great experiences! We appreciate your time. loyalty, & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock