Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: bazo
from FL
Verified Purchase:Yes
This program is great. I've used it every year for many years. I've recently abandoned Windows so I hope a Linux version is in the works.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Navasota, TX
Verified Purchase:Yes
basic tax return with some differences this year but still had return ready for final IRS changes to post return and get refund 4 days later.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rp78
Verified Purchase:Yes
Very pleased, very user friendly, glad I purchased it.
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Vancouver, WA.
Verified Purchase:Yes
I have used this program For years. Always satisfied.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Very easy to use, and price was very easy on the budget.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Connie94
from Pennsylvania
Verified Purchase:Yes
I bought this software in January 2026 and used it in February. It was very buggy, dropping some data that was input, changing other data that was input and creating doubt in my mind whether calculations were being done correctly. After the first update, there was some improvement but data continued to be changed or dropped. Very frustrating.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Papaslacker27
from Panama City, Fla
Verified Purchase:Yes
I have been using your tax program for the last 4 years and it went perfect no issues. This year my filing got rejected cause of AGI issues. The remedy was listed and after reading it I was suppose to look at last year's paperwork but 2024 file that I saved was missing from my laptop along with 3 years prior. The saved info just gone. So my 2nd choice was to mail in the paperwork so I did send it to Austin TX. That was the beginning of February. The IRS says they have nothing I sent in. I know it take much longer to get the paper filing back but come on. On your app when I access it it say In Progress. Well I couldn't fix it that way so here I am with no return from the IRS. The fact your software left me hanging after 4 great years of success I'm not using you tax act again. Oh BTW I'm a senior citizen.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Nashville tennessee
Verified Purchase:Yes
Easy to use with plenty of help topics to make taxes fun.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock