Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Jeb81
from Bellaire, TX
Verified Purchase:Yes
I have used H&R Block Software for years. It is easy to understand even for us seniors.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
The software allowed me to complete my frderal tax forms and send them electronically so I got my refund in record time. Very easy to use and takes you through the steps inputing your data then checks for errors.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from chicago
Verified Purchase:Yes
I've been using their products for years, even before they changed the name of the product.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pittsburgh, PA
Verified Purchase:Yes
My fourth year using this product and it's accurate and easy to use and with electronic filing your returns come quickly.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Verdomme
Verified Purchase:Yes
Somehow, I missed the importance of entering my checking account. I overpaid my quarterly payment. The IRS is mailing it to me. I have not seen the check yet.
Also I could not access my ID.me. Forgot my password. Now I have to send it quarterly. Not your fault.
Next time I could use something on Inheritance taxes.
Also I could not access my ID.me. Forgot my password. Now I have to send it quarterly. Not your fault.
Next time I could use something on Inheritance taxes.
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: SamXYZ
Verified Purchase:Yes
I am glad that my return was accepted by the IRS and processed very fast. But program had a couple of glitches. First, it used information from the previous year to fill W2 forms instead of 1099R. Then I realized this error, had to return and fill 1099R manually. The second confusion was about IRA mandatory withdrawal. I took a double minimal withdrawal, which made the IRS happy, but program assumed that it was a penalty. Not too smart.
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Kaz1986
from Tokyo
Verified Purchase:Yes
I have been using H&R Block Basic for the last twelve years and I am satisfied with it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: ID verify
Verified Purchase:Yes
Software works well, coordination with IRS not so well. More than one return held for possible fraudulent ID requiring delay and questions that should have been answered during submission.
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock