Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Customer Rating
5
Excellent values
on April 18, 2019
Posted by: Npamoja
from Georgia
I got it a few days ago for the filing deadline, and it save me quite a lot of time.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Not Satisfied.fonts are too light can bearly read.
on April 17, 2019
Posted by: PastorMam
from Oswego, IL
I don't like this software at all. I will not use again. There's nothing wrong with my computer. Too much money to pay for something that doesn't work.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
2
Software Issue
on April 17, 2019
Posted by: B Rad68
from Peachtree City, GA
There are too many issues that you can not find answers for or get help with. I have used this product for nearly 10 years and this will be my last.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
3
Difficult to use.
on April 17, 2019
Posted by: Dandy D
from North Carolina
First filing was declined. Had to file extention, the redo everything
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
Re-installing software and State Deductions
on April 17, 2019
Posted by: Monnie1945
from Naperville, IL
After many calls about reinstalling software on my daughter’s computer and receiving many codes, nothing worked to I had to copy the .T18 file and submit her return from my house. I also think you need to be more specific in the questions you ask relating to state income tax deductions so that the consumer can understand what you mean by “refund” vs “overpayment”. I was getting an incorrect result because I split my IL overpayment from 2017 into a true “refund” where you get the money back vs the part that I credited to 2018 taxes.
Pros: Easy to import documents, Fast
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Simple Tax Situations
on April 16, 2019
Posted by: KenH39
from Downers Grove IL
It took a bit to get familiar with the program since I had not used the H&R Block system previously. When I got home with the package, I discovered there was no note card with an Activation The wrapping of the case had been torn and the card had disappeared. I suggest putting the wrapping around the outside box.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Not good
on April 16, 2019
Posted by: Rushing
from Madera ca
O tried to send return and got charged five different times and then had to finally send it using take payment put of return which costed me more. And I hoping I get refunded for alll the charges to my card
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
3
Obamacare Makes it HARD!
on April 16, 2019
Posted by: UnikeTheHunter
from California
Every year I find the Obamacare portion just IMPOSSIBLE to do.... for several hours at least. My problem, I think, is that I've mistaken the free California Obamacare my son gets for the Healthcare.gov mentioned. You need to show the 1095-A in BIG letters and clearly distinguish and explain how the 1095-B and 1095-C will not work. Calling them "Marketplace" is not at all descriptive.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
2
Written by a customer while visiting HRBlock