Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Customer Rating
5
Great features!!!
on June 11, 2019
Posted by: Anonymous
from south texas
this is year 9 in a row I have used this software, and I seem to just get easier and easier to follow , like filling in the blanks. I will continue to use this software!! love it
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Bad use of Get Assistance
on May 30, 2019
Posted by: Joda987654
from Illiinois
I had a problem when trying to E-file but after a few attempts I was finally able to connect with a live agent. I tried call the number in Get Assistance but it just takes you to a Virtual Agent which was useless. The live agent worked for 2 hours and was finally able to resolve my problem.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Double charged me and copied my SSN wrong
on May 6, 2019
Posted by: takjoychiu
from columbus, ohio
The tax software somehow managed to copy my SSN wrong from a previous return. It also double charged me when I had to resubmit due to the wrong SSN.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
Does what I need for my rather simple return.
on May 3, 2019
Posted by: Razorbacksteve
from Nashville
I had to reset my computer and lost the application. How do I get a copy of the program with my information attached?
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Software is user-friendly.
on April 24, 2019
Posted by: FVE0679
from San Marcos, TX
I prefer to received the software disk in the email and then I load it whenever I am ready to use it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Issues with software
on April 24, 2019
Posted by: Paddy123
Texas residents don’t pay an income tax. Software kept kicking back an error
Pros: Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
Horrible Experience
on April 22, 2019
Posted by: lzd4km
from OKC, OK
Software let me efile Federal separate from state, then would not efile state. Had to print and mail state the day after but couldn't because I was traveling. But for this the software works well.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
4
Easy to use - Deductions can do better!
on April 19, 2019
Posted by: AlanBNJ
from New Jersey
One of our daughters used H&R Block to do their taxes for the first time. They told me they spend a lot of time putting in their deduction information. I saw this on H&R Block Deluxe as well.
H&R Block should ask a few qualifying questions first to let people avoid putting in all their deductions. For example:
1. Do you own a house with a mortgage?
2. Do you pay property tax?
3. How much are your State and Local taxes withheld? (software can auto-fill)
4. Do you have charity or medical expense or other deductions that exceed this amount ($12,000 standard deduction - [max of state taxes withheld or $5,000 SALT limit])?
1. Do you own a house with a mortgage?
2. Do you pay property tax?
3. How much are your State and Local taxes withheld? (software can auto-fill)
4. Do you have charity or medical expense or other deductions that exceed this amount ($12,000 standard deduction - [max of state taxes withheld or $5,000 SALT limit])?
If you are not a home owner, it is highly unlikely a non-property owner will have over $7,000 of other type of deductions, meaning they can then SKIP the entire section of entering charity donations, etc.
For a marred couple filing joint, this would be $24,000 standard deduction - $10,000 max SALT deduction.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock