Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(12,190 Reviews)
Rating breakdown 12,190 reviews
5 Stars
8,932
4 Stars
1,839
3 Stars
603
2 Stars
311
1 Star
505
89%of customers recommend this product.
(
4,744 out of
5,327)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Customer Rating
5
Why it is better to have a tax program in my comp
on October 17, 2025
Posted by: Anonymous
from Santa Cruz, CA
Verified Purchase:Yes
I like the price. I need only the basic one. It is better than free online apps for my situation, because I do a lot of what-if simulations.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, October 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Skydancerdave
from Texas
Verified Purchase:Yes
I’m less a fan of the product this year as I elected to prepare 2 schedule c”s only to discover your system won’t recognize more than one when use of worksheets (a favorite feature) requires amending previous entries. I’ll probably jump to turbo tax this coming year for that reason alone.
Cons: Time consuming
Value
4
Response from HRBlockBy Eva, Social Media Team, October 20, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago, IL
Verified Purchase:Yes
I was a little disappointed with HRB policy change. When I have tax related questions, there's no support available. This seems to have changed in a last few years. I don't like that change. The software works fine. But when you stumble upon a question and can't complete your return, that's when you need some tax preparar to talk to.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy Social Media Team, November 10, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (7,643) ratings-only reviews
Overall Customer Rating
4.6
Would recommend? Yes
(
1,127 out of
1,198)
Value
4.6