Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Lastyr25
from NH
Verified Purchase:Yes
Very easy navigating software program. Easy step by step.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jim1880
Verified Purchase:Yes
I’ve used this software for years. I always buy it for the added layer of protection and how easy it is to import data from previous years. I’m happy
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Very buggy
on March 24, 2026
Posted by: DickB
from Ann Arbor
I have spent many hours trying to overcome the bugs in this years program Had to file an amened return but not even sure that worked. Instructions on filing an amended return very unclear. Not sure the 1040X I prepared actually got attached to my revised return. I expect that I may be hearing from the IRS
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Lexis, Social Media Team, March 25, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from TN
Verified Purchase:Yes
Makes it easy to do my own taxes. Basic version has everything I need. I trust it to be accurate. I have used it for many years.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from TX
Verified Purchase:Yes
I have used your extremely easy-to-use software for years. Thanks, H&R Block.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Las Vegas,NV
Verified Purchase:Yes
I've been using H&R Block software for many years and had no problem with it. Very useful and friendly software. They provise frequent updates and very reliable.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
disappointed this year
on March 23, 2026
Posted by: EdWinkie
from florida
Always have used HR Block tax software. Never really had a problem but this year was different. Couldnt download from Merrill Lynch (Bank of America Inv) as it wasn't listed in the directory. Had to input everything manually. when I went to E file, I had one error I couldn't figure out how to correct so i was forced to print my return and mail it. . Had to fill out a k1 manually, (no interview)
I can't give the software any more than 3 stars.
I can't give the software any more than 3 stars.
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Lexis, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I bought from you the past 5 or more years very happy with product
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock