This is only the second time I’ve ever done taxes, and H&R Block honestly helped get rid of a lot of anxiety I had about it. Each point had a “What is this?” link to give more information about either what the box was, or what was needed for it (or both). The fact that I could go through the steps by only seeing the step that I was on, rather than all at once definitely helped me.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
The H&R Block software feels like a friend who keeps showing up for an annual visit....and helps me with my taxes. A very smart friend at that. The process is almost pain free ;-) Would be much much worse without it.