Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: John4242
Verified Purchase:Yes
The H&R block software was easy to use and guided me through the tax filing process. I recommend it.
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lake in the Hills, IL
Verified Purchase:Yes
I have been usings the HR Block Tax program for sseveral years. I like the way the software takes you through all the necessary steps to file my taxes. It is so simple to use for a senior.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: zzzy
Verified Purchase:Yes
AI help is worse than useless. The first response to one question was "Sure thing. If you want to pick this up later, I'll be happy to help again." If you think this is acceptable you're crazy.
I took the energy credit for installation of an electrical panel. Your program asked for a code which has never been issued to any manufacturer of these panels, and insisted it be entered twice. Turns out the code should have been for the "enabled equipment".
The end result is accurate, and in general the questioning is thorough. I just hope that next year the AI help has turned into actual help. User interface takes some getting used to, but is adequate.
I took the energy credit for installation of an electrical panel. Your program asked for a code which has never been issued to any manufacturer of these panels, and insisted it be entered twice. Turns out the code should have been for the "enabled equipment".
The end result is accurate, and in general the questioning is thorough. I just hope that next year the AI help has turned into actual help. User interface takes some getting used to, but is adequate.
Response from HRBlockBy Tra Social Media Team, March 30, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Basic tax prep made easy
on March 29, 2026
Posted by: Margellen
from DFW, TX
I’ve been using H&R software for several years. It has taken the worry out of filing. Two things would make it easier. I’ve done my taxes long enough to know I want to take the standard deduction. There should be a way to skip all of the questions. The other is that every year I get the error that I haven’t entered the year end balance of my IRA. The software should include a place to enter that amount so it doesn’t come up as an error.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from texas
Verified Purchase:Yes
I used this software for a good 30 years or more...enough said?
Pros: Easy to prepare
Cons: Time consuming
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from North Las Vegas, NV
Verified Purchase:Yes
I have been using H&R Block software for years. There is not way that I would use the competitor's software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
This software makes it so easy to complete and file the dreaded IRS taxes..
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 29, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Yaz68
Verified Purchase:Yes
You screwed up and let me select receiving my refund by check. The IRS stopped sending refunds by check.
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock