This is good software. It has saved me many many $ over the 20+ years I have used it. It is, however, rather difficult to understand what is needed and how to answer some of the questions. I am certain their comipetitors have the same problem. From trying one of their competitors a few years ago, I learned that no matter which of the two I buy, I am going to have the same problems. The only real difference is that H & R Block software is less costly to buy than the major competitor.
I have used HR Block (Basic or Deluxe) for over 20 years and consider it to be a very good value. Installation, updates, preparation and e-filing, all problem-free and very good.
I switched to this FROM TurboTax when the latter dropped some of the forms and issues it USED to support. I've been happy to stay with H&R Block Basic Software.