We have used it for number of years. .. this years download was difficult from the get go.. we only filed one return due to the inability to access it the second time.
I have been using H&R Block tax software for 15 years--since it was called Tax Cut. My tax situation is not complicated but it can be atypical. The H&R Block programs have shown me how to report everything.
I thought it was easy to use and asked questions for all the topics that affect me. I have been using the software for several years and never had any issues.