I used to use TurboTax Basic, but became dissatisfied when it no longer supported itemized deductions. I've used H&R Block Basic tax software for years now and have had a very good experience with it. Using an interview type format, it walks you through your return and answers all your questions along the way. I had one question this year that I could not find the answer to, called the support number, and was called back quickly by an advisor that answered the question. I'm very pleased with the H&R Block Basic software and highly recommend it.
I've depended on H&R Block software for years. It is easy to use and has guided me through some areas that I would never have been able to complete on my own. When I hit the button to e-file, I'm confident that my return is accurate.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I have tried to submit my return 4 times and all have been rejected by the IRS. Block repeatedly states an "software repair is being loaded but none have fixed the problem. Ill use something else next year.