Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,634 Reviews)
Rating breakdown 13,634 reviews
5 Stars
9,958
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,643 out of
6,321)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: CaptTom
from Florida
Verified Purchase:Yes
First time bump in the road. I changed filing status this year and there seemed to be a glitch carrying over data from last year. The AGI was wrong, plus the Pin was lost. Everything else checked out fine. Due to the error the IRS kept rejecting my return. That data from last year is only used for electronic filing for identification purposes. Mail in returns don’t need it. I mailed my return I only have a very small refund in no rush to get it.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Taxes are easy with H&R Block software! For a fraction of the cost of having your taxes done by a professional, you can do your own taxes. It's only a small amount of extra work, and you get great guidance in simple steps. E-filing is free, and your refund (if you're getting one) can be direct deposited into your bank account, usually in a couple of weeks. And you don't need an appointment!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Zinnger
from Waco, TX
Verified Purchase:Yes
The software works well and does as intended. Purchase allows you to electronically file several returns (I think 5) so it is good for a household with adult kids. It allows you to download financial info directly which is very easy and good. I would be happier if it had a better help menu. I needed to add an IRS security code and passed over the input during the interview. The help menu was NO help. I had to google it which took me directly to the answer and the fix. Why not the help menu?
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Persistent Errors in H&R Block's E-file Process!!
on March 12, 2023
Posted by: Frustrated twice
Verified Purchase:Yes
I went through the whole process (with a fairly simple return) and e-filed on February 27, 2023. It was rejected, and the rejection report reason given was "a problem with our e-file process." The suggested solution was to wait for a March 2 update then e-file again. I updated the software as instructed and e-filed again. This time my "federal return was successfully transmitted." But for the next several days when I checked the IRS status, it would always say "status pending."
I spoke to a very helpful gentleman in the support staff who created a case for my situation and elevated the problem. Then on March 10th I got an email from Block saying the IRS had rejected my e-file again and to follow instructions under the status check. I did that and the resulting rejection report said my return was "rejected because of a problem with our e-file process." I am instructed to wait for yet another update and make the attempt again!
Not only have there been bugs in the H&R Block e-file process, but the status-checking logic also needs work. My March 2 refiling was obviously not successfully transmitted.
I've used H&R Block for many years, but this episode has really diminished my confidence in their product. Hopefully most other people won't run into this problem.
Pros: Easy to prepare, Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: Yearly Rg
Verified Purchase:Yes
Very easy to use Step By Step instructions and I like the final check to correct any errors
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Posted by: Cb22
from FL
Verified Purchase:Yes
I have been using this for years, and would recommend this to anyone. The basic program provides enough, and includes business, stock trades etc. Great value!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
love this software, been using for over ten years.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Written by a customer while visiting HRBlock
Posted by: The Laker
from Boston
Verified Purchase:Yes
Very easy to use. Been using for years. Price is reasonable. Just wish State version was a whole lot less cost then I would use that also.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock