Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Drtank
from Fl
Verified Purchase:Yes
It works without problems, and enables me to upload and import some income files.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Acceptable Experience. Unfortunate Interface
on April 5, 2026
Posted by: Frustrated Senior Citizen
from West Coast, USA
The tax calculation is thorough and easy to follow.
The interface is poorly thought out and implemented.
Miniscule fonts make usability a crapshoot. And, with no way to adjust for a more reasonable size and appearance, it's clear no one there really gives a hoot.
The interface is poorly thought out and implemented.
Miniscule fonts make usability a crapshoot. And, with no way to adjust for a more reasonable size and appearance, it's clear no one there really gives a hoot.
I'll find an alternative in the future.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: RCC28
from FL
Verified Purchase:Yes
Appreciate the simplicity for experienced and new users. The review was effective. Thanks!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 5, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JJKjr
from Pittsburgh. PA
Verified Purchase:Yes
I bought it a year ago 2024 and it ruined my return and I had to correct it and I am still.waiting for that return. Because of that it messed up my 2025 return. I am still waiting for that one too.
Pros: Fast
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
The software performs as expected. The income sequence is goofy. You start with minor income stuff like interest and put Social Security last when it should be first with W2 and 1099-R information. Also, since Composite statements have both Interest, Dividends and 1099-B information they should be closer together.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from TexasX
Verified Purchase:Yes
I have been using Tax Cut Basic for over ten years, and I consistently have good results. I have never been audited.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Noreg
from NH
Verified Purchase:Yes
wish the The reason for IRS not accepting e-file was more explicit someway to get the AGI that I should've used or suppose of what I did use and they never informed me about the change so how do I get the information from IRS?
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
An intuitive Interview makes it EASY!!
on April 4, 2026
Posted by: DB64
One bought this a month ago and finally input data and it was EASY !!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock