Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,634 Reviews)
Rating breakdown 13,634 reviews
5 Stars
9,958
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,643 out of
6,321)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Customer Rating
2
2023 Server outage debacle sucks !
on April 15, 2024
Posted by: aircarver
from Ft, Worth TX
The numbers processing worked, but the question of whether the e-file return actually got transmitted is troubling ...
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
3
It’s ok… glitches. I can’t get the answer I need.
on April 15, 2024
Posted by: Go away Forget
from Seattle
Verified Purchase:Yes
I can’t get the answer I need. Program won’t connect to send return. Send conflicting emails as to whether return has been filed or not.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Problem filing
on April 15, 2024
Posted by: 2024 return
When I tried to e-file, it repeatedly stated I had a problem with my firewall, proxy or was not connected to tge internet. I followed instructions to fix the above issues with no success in filing.
While trying to e-file 10 or so tines, I finally pri Ted out a gard copy to postal mail.
In the meantime I received an email from HRBlock that my return had been filed.
This was nit only frustrating but HR Block still showed that my return was open and had not been filed.
Beyond frustrating that after over an hour of trying to file I wasn't really sure if my return had truly been sent.
Very disappointed in your software this go round.
May go back to TurboTax.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Site Down on Tax Day
on April 15, 2024
Posted by: Unhappy Consumer 123
from Seattle, WA
I got an email saying the return was filed but it does not look like it was ever sent. Software is down on tax day. Unacceptable.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Not sure my return went to IRS
on April 15, 2024
Posted by: bg11111
from md
Get a message that my return was successful but then I get a message that the serve is not connected. No decent way to follow up with support. AI chat bot was not helpful at all
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Boro24
from Murfreesboro TN
Verified Purchase:Yes
I have used the Basic software package for many years. I have a schedule C and we itemize so this is a perfect fit. I also prepare my mom’s return and she has a couple of rental properties, and again this software has the capability I need. I find it to be user friendly and it will walk you through the process by interview style questions or you can just simply complete the forms. I like the interview style in case there is a new tax law that I might overlook if I fill out the forms on my own. I am a CPA but not a tax practitioner. My son also uses this product and he is also a CPA who does not work in the tax field. I highly recommend this product.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Filing status is confusing
on April 15, 2024
Posted by: Anonymous
from Columbus, OH
The software worked well while creating the return but when I clicked submit, it kept spinning and spinning and finally displayed error. I tried twice with the same result. As it was in the night of 4/14, I thought the server might be busy and planned to try again early morning next day. But in the night, I got an email that my return was filed and accepted. In the morning, I checked H&R block software and it still said not filed. I went to IRS web site and confirmed that my return was indeed filed. It is so confusing and misleading.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Worked ok
on April 14, 2024
Posted by: Jim bob 69
from Salem,Oregon
Tried to e-file federal taxes.Kept getting an error bad gateway and message saying it failed.Tried several times and went through trouble shooting help but didn't work.Then all of a sudden i get an email the irs accepted my return.But the software thinks i didn't file and now I can't check the status or know if it actually got sent or not.Also will not let me e-file for state because of this.I could have got a cheap version if i wanted to just mail them and now i had to waste the time to print my federal return and mail it in just in case.
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock