Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Tmans
Verified Purchase:Yes
I have used H&R Block software for the past several years. It is so convenient to prepare at home and provides self help tips as you progress.
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: MC hammer
from Fl
Verified Purchase:Yes
Been using your software for the last 6 years very simple to navigate
Pros: Easy to prepare
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Mknochel
from PA
Verified Purchase:Yes
The software was easy to use and understand. It helped ease the stress of doing our taxes.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Aldawg
Verified Purchase:Yes
The program is easy to follow and submit; however we were given a choice between direct deposit of our refund OR receive a paper check by USPS. We chose the later only to receive a letter from IRS telling us there was no option. Very confusing.
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
At least this will never apply in future years.
on April 7, 2026
Posted by: justmarried2025
from DFW, TX
Really wish the software came with the ability to use the alternative calculation for year of marriage for form 8962. Huge inconvenience that I had to read through dozens of pages of instructions, fill out multiple worksheets and manually fill out form 8962 when a simple couple of questions from the interview would have told the software how to fill it out properly. Now I have to print all 30 pages of the return and mail it in....what a pain.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Knoxville, TN
Verified Purchase:Yes
I have used this product for many years, very reliable, very good results and the cost is very reasonable.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from fl
Verified Purchase:Yes
This is my 7th year using H&R block. The software prefills last years inf and is very helpful
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Englewood, Florida
Verified Purchase:Yes
Fantastic and easy. Does need some refining. Many boxes were not obvious as to what information it wanted. Also, when you were directed to a "sub box", it did not reallize you were through and took you back to the original screen resulting in one not knowing for sure if your information took. More feedback to the user is needed in many areas.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock