Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,634 Reviews)
Rating breakdown 13,634 reviews
5 Stars
9,958
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,643 out of
6,321)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Texasreturn
from Texas
Verified Purchase:Yes
Have used this product for several years. Any problems are handled quuckly and efficiently. .
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Worked great for 4/5 returns, not so great for #5
on April 26, 2024
Posted by: RobinK206
from Seattle
Verified Purchase:Yes
When I went to submit the fifth return on the evening of April 15, I just kept getting an error message. I went online and there were clearly many others with the same problem. I laid her realized I received the email that the return had been submitted and accepted by the IRS, but, I was left with some unanswered questions.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Brother 2292
from Texas
Verified Purchase:Yes
I have being buying this program for over 20 years, and i find it relieable.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: mtnoutin
from California
Verified Purchase:Yes
I have used this tax software for years so I am reasonably familiar with its interview protocol. There are some "glitches" which necessitate work-arounds, so it is important to carefully review the completed Schedules/forms to verify one's data has been entered correctly. If it hasn't, it can be a time consuming task to make necessary corrections. One notable error in the software has appeared for several years now: The software does not allow qualified charitable donations (QCD) from inherited IRA accounts, while the IRS clearly states this type of distribution is permitted.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: EarlHS
from Houston
Verified Purchase:Yes
tried to pay from your website. Kept getting hung up. Need to be very precise on whether numbers need dashes zeros etc. Kept getting phone number error msg i despite entering both phone nos that have been in use for years. Had entering problems last year also.
Pros: Easy to import documents
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Claudio in Lehigh
from Lehigh Acres, FL
Verified Purchase:Yes
Purchased in December. I wanted to examine some numbers to determine the optimal differential tax rate for IRA withdrawal. The values were confusing/high, until I realized that if you didn't specify a portion of that amount to IRS, it would automatically increase your tax bill, unlike last year's edition. Also, once you go through the pages, it no longer navigates to form 8938, and you have to specifically point to that form. Also, you cannot add additional versions of that form, so it is necessary to print them out, and submit taxes via post office, rather than online.
Pros: Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: SirHackalot
from Orlando, FL
Verified Purchase:Yes
Great software for basic tax preparation. It asks the right questions and guides you through the process. If only it could change the tax code!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Texas dummy
from Texas
Verified Purchase:Yes
I am 85 years old with minimal computer skills and I found this software easy to understand and use
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock