Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Customer Rating
4
Nice tax software however there was a glitch
on April 9, 2026
Posted by: GeniePoo
from AustinTX
HR Block tax software has been flawless for years but in 2025 the section C had a problem. Repeating the section C did not erase all the data of the previous pass. To get the program to work correctly I had to manually deleted the section C forms and make a final pass through the data. This fixed the problem. I did not ask for assistance. This is a notice to the software developers you have a software problem that needs fixing. Otherwise the program performs flawlessly.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Awsumacres
Verified Purchase:Yes
It seems to do a good job with the tax preparation.All the it's only good for very basic tax returns. I actually hate the print function.You can't just print a page.It's just terrible
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
I have used this program for several years now and have been consistently happy with the results. The help information they have linked with most sections has been useful for me to understand the requirements of various parts of the tax code and if they apply to me.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: WilliamHM
from Orlando, FL
Verified Purchase:Yes
Another year, and taxes got done using your software. easily.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: blue34748
from Florida
Verified Purchase:Yes
I have used this product for several years. It is easy to use. It allows for stops and restarts, going back for rechecks, scans for verifications of data...and contacts available if you have questions.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Jcw01
from Houston Texas
Verified Purchase:Yes
H&R Block made my tax return so easy. I sold the house last year and I was afraid I was gonna be a struggle to do tax, but they made it very easy to follow
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
3 different Quick Summaries, 3 different amounts
on April 9, 2026
Posted by: nothappy33
from Florida
After spending a few hours inputting all of my data I had 3 different outcomes and 3 different Quick Summaries all having the Same Income, Adjusted gross income, deductions, same taxable income, and same "Tax withheld or paid already". The only difference was "Actual tax due" and different amounts under "You Owe". Can anyone explain that? Other errors weren't caught until I tried to file, and this was AFTER "Your federal balance due", "100% Accurate, Guaranteed", leading me to believe I can't really Trust the results of this software since it appears to be flawed with inconsistencies for the final results.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Nc
Verified Purchase:Yes
I have been buying your software for years and has been reliable. However it has a problem remembering my password. I would add a pw and then the next day it would not recognize it anymore and so I created a new one. Still did not work. I had to start over each time and was a real pain.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock