Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,634 Reviews)
Rating breakdown 13,634 reviews
5 Stars
9,958
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,643 out of
6,321)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: arf arf
Verified Purchase:Yes
Less than great. But it got the job done.
The filing online did not speed the refundi. It took 3 weeks longer than it should have.
The filing online did not speed the refundi. It took 3 weeks longer than it should have.
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: RD Vallier
Verified Purchase:Yes
Used the basic software every year for 10+ years. Never disappointed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: loweb
from Tacoma WA
Verified Purchase:Yes
I love how it carries forward information from previous years.
Pros: Easy to prepare, Easy to import documents
Value
5
Written by a customer while visiting HRBlock
Posted by: Steve in Nashville
from Tennessee
Verified Purchase:Yes
I’ve been using block for 10 years. There was a bug that prevented filing to the IRS. Support was non existent. I spent 3 days in a panic worried about getting a late penalty. You have one job, allow users to file their taxes.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 22, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Charmer
from Tampa, FL
Verified Purchase:Yes
I have used H&R Block for many years. It is very easy to import data from year to year. Plus, there are 5 free uploads to the IRS.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Taxsolo
from Maryville TN
Verified Purchase:Yes
Extracting the prior years data and only needing update the new data makes the program seamless when doing my tax return. I love it
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: whatthehelldoyouwant
from seattle
Verified Purchase:Yes
It did suffice to fill in my taxes for last year but previously I did not have to reenter all bank, employer, market, etc name, address & EIN number.
My wife and I had all name & address pulled from 2022 file but that was it.
Very little help with crypto investments, that is going to be a killer in the future.
My wife and I had all name & address pulled from 2022 file but that was it.
Very little help with crypto investments, that is going to be a killer in the future.
Cons: Hard to import documents
Value
3
Written by a customer while visiting HRBlock
Posted by: Ex Military
from Florida
Verified Purchase:Yes
Again using H&R Block's tax preparation software, it was a breeze. Some changes made me do a bit of research, but the dialogue took me through preparation like a breeze. It wasn't simple, as I think I had fourteen pages when all finished. Unfortunately, with some attachments I had to use USPS to mail it in, but that's acceptable. Great to use this system each year, as this is probably my 15th year using Block's version. I've even passed on the use to several of my grandchildren who also use State versions.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock