Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: RSusSpe
Verified Purchase:Yes
Good product and experience. I feel the price however should be lower. Also the interview questions and screens for Foreign Tax Credit needs to be improved. I had to find an outside source for how to fill these out for a pretty simple credit for taxes paid on my brokerage 1099 dividends and the software should be able to handle this much better.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
4
Great Software
on April 11, 2026
Posted by: SkipJoule
from Dallas, TX
I have been a user for at least 6-7 years, I will be back!
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for being a loyal H&R Block customer over the years! We’re thrilled to hear you had a positive experience and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
1
Very disapointed.
on April 11, 2026
Posted by: DisapointedUser000341343
from Houston TX
I had errors importing my data from every finantial instituttion. The app was showing worthless warnings and make me made unneeded corrections. I denied the inclusion of the IRA form after I realized that I didn't need it and I had to erase in the audit process twice. I already corrected or accepted warnings several times and it asked me to review them again and again. It took me 5 hours to do the return this time wherease I has taken me 2 hours in the past. I have used this program for at least 5 years in a row but next year, I will consider/research your competion in more detail.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Pile Driver
from Ormond Beach, Florida
Verified Purchase:Yes
Easy to use. Does most of the work for the tax payer!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: TruSue
Verified Purchase:Yes
I purchase this every year. I can understand & fill out info.
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Gene or
from Minnesota the Land of Imbezzlement
Verified Purchase:Yes
This is first time in 15 years that the software downloaded information from the previous years tax return such as names of dividend companies and firms that paid interest!!
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: dee00
from nm
Verified Purchase:Yes
I used to like this software but the past couple of years it has been more and more difficult to use. I use it on my Mac and it saves my taxes very differently. I cannot close it out and simply remove it from the dock. When I have issues there is no one, absolutely no one I can talk to. If you want AI help be prepared to pay extra on top of what you already paid for the program. It can be easy to use but also incredibly difficult if there arises any problems.
Cons: Hard to prepare
Value
3
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: two84
from WI
Verified Purchase:Yes
I've enjoyed the product for a couple years and it has always been reliable. However, the reason I gave it 3 stars is due to the extreme price increase this year. I started my taxes too late this year to consider other software programs, but definitely will be next year.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock