Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,635 Reviews)
Rating breakdown 13,635 reviews
5 Stars
9,958
4 Stars
2,072
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,643 out of
6,322)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Thomas Excaliber
from Texas
Verified Purchase:Yes
I've been using H&R Block tax software for years. The first thing I like about it is that it can import information from the previous year's return, including all the personal information that's needed and the AGI amount that is also required. This year the IRS would not accept my electronic return so I had to print it out and mail it in with a check. The rejection process was a bit confusing. After I fixed what the notice said was in error I got a second rejection, but I that was after the notice that the return had been received (not necessarily accepted). I couldn't tell for sure if the return had been rejected or not. In the end, I could not not efile but I couldn't understand why.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sir Charles
from Murfreesboro TN
Verified Purchase:Yes
I have been using this product for many years and always find it to be easy to use and easy to file my return whether by mail or by e-file.
I would recommend this to a friend!
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jeannie m
Verified Purchase:Yes
Filing taxes is as easy as can be expected
I love the import feature.
Also e filing is easy and included in the price.
I love the import feature.
Also e filing is easy and included in the price.
Response from HRBlockBy Ashley, Social Media Department, April 12, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from on the water
Verified Purchase:Yes
Have been using for years and it has never disappointed. Wish it did not have to update so often and not all my financial institutions could input data directly but overall, easy to use and very trustworthy.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
Been using H&R Block Basic software to do my taxes for close to a decade. It is very consistent and works very nicely for my tax needs.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: svperezi
from Miami, FL
Verified Purchase:Yes
I have been using H&R BLOCK for more than 20 years for my income tax return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: catsblacktabby
Verified Purchase:Yes
what happened to importation of Merrill lynch? wont buy again without that feature!!
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
great features
on April 11, 2026
Posted by: Aherr9298
from TX
This works great. I've used it several now and it makes life so easy.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock