Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Customer Rating
3
Needs improvement
on January 24, 2025
Posted by: Arvee
from Valrico FL
I spent 30 minutes trying to figure out what my average mortgage balance is. The software should have done this.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media, January 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Daytona Beach Shores, FL
Verified Purchase:Yes
Have been using H&R Block software for years. Never had any problems
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, January 26, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Mick73
from Columbus Ohio
Verified Purchase:Yes
I started using H&R Block tax software in 1998 and have used it every year since.
Very easy to use. I usually just need the basic version but it is comprehensive. Very happy with this product. Easy import and usage of previous returns as well as ability to import pdf forms.
I also like that you can create a backup with the app included ( for Mac, a .dmg )
Very easy to use. I usually just need the basic version but it is comprehensive. Very happy with this product. Easy import and usage of previous returns as well as ability to import pdf forms.
I also like that you can create a backup with the app included ( for Mac, a .dmg )
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, January 28, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Louis 7
from Duncanville, Texas
Verified Purchase:Yes
I bought this to do my own taxes, my friend use to and she has been ill.
I wish there were not as many questions but I made it.
I wish there were not as many questions but I made it.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, January 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Had some issues - not a smooth process
on January 21, 2025
Posted by: CWolf5012
from FL
At points it was difficult to add certain business expenses
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, January 23, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Customer Rating
5
Very Helpful Software
on January 20, 2025
Posted by: BrendyK
from Texas
I have used H&R Block's tax software for many years, and they have always been helpful for non complicated returns. Even with our investment funds and dividends.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, January 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: aakcpa
from Ocala, Florida
Verified Purchase:Yes
I have been using this software for years, and as a retired CPA, it’s the only tax software brand I trust to file my taxes. It make filing accurately easy and quick!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, November 4, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jaxi F
from WPB, Florida
Verified Purchase:Yes
I’ve been using this tax program for decades. Very simple to use, flawlessly imports prior year’s information, never crashes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, October 21, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock