Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Customer Rating
4
Lacks full guidance for recharacterizations
on February 20, 2025
Posted by: GrumpyOld
Verified Purchase:Yes
For the most part I was happy. One area where I thought things were lacking was regarding recharacterizing of IRAs. It was not clear how to represent this on the software. Specifically how to handle the recharacterized part. So if i had to recharacterize $4000 from a Roth to a regular IRA, how do I capture that $4000? There was no help for this and no examples. That was frustrating
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Village of Collier
from Florida
Verified Purchase:Yes
The first year I bought this app and had help in entering the information. This year I used it by myself and love it. So easy to use.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mooney87
from Chaska, MN
Verified Purchase:Yes
The software is easy to use, but asks way too many questions for someone to just file an easy 1040
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, February 20, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Not everybody who uses your program lives in the USA. But your program used to have a place to click on the country I live in so it would accept addresses, zip codes, and phone numbers that are not the same style as in the USA.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Carlos C
from Florida
Verified Purchase:Yes
I have been using H&R Block tax software for 8 years now and by far it is the "Best" tax software that I have worked with. Product walks you through each step of the prep process along with support (if needed). Would recommend to anyone that is preparing their own taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, February 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
The installation and updates were very informative
on February 19, 2025
Posted by: Anonymous
Verified Purchase:Yes
I bought the H&R tax program 2024 software and it was very user friendly easy to load.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used this product for more than ten years. It has served us very well.
It is easy to import settings from previous years.
It is easy to import settings from previous years.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Very easy to use and extensive interview process to insure accuracy.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Sean, Social Media Team, February 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock