Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Anonymous
from Saugatuck, Connecticut
Verified Purchase:Yes
Been using it for a few years now - I buy early and get it at a good value
Pros: Easy to import documents
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, May 18, 2026
Thank you for leaving a review, and for providing positive feedback on our tax product. We're glad you had a great experience with H&R Block and look forward to having you again soon!
Written by a customer while visiting HRBlock
Customer Rating
1
Missed underpayment
on May 17, 2026
Posted by: Anonymous
from Fort Worth Texas
The program completly missed my intrest due for underpayment last year.
Cons: Hard to import documents
Value
1
Response from HRBlockBy Tra Social Media Team, May 18, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jsnette
from Sarasota fl
Verified Purchase:Yes
The software was disappointing as well as the appointment made in a local office for help
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sonia, Social Media, May 18, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Todd J74
from St Petersburg
Verified Purchase:Yes
Product was good. Price went up compared to last year. Not happy about that
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, May 18, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Crescent City FL
Verified Purchase:Yes
IRS notified me that my taxes were filed while I was sure they were filed timely.
Block did not notify me that I did not complete the last step which was file the taxes.
Block did not notify me that I did not complete the last step which was file the taxes.
Pros: Easy to prepare, Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra Social Media Team, May 18, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Springfield, IL
Verified Purchase:Yes
I have used H&R Block software for years and I am very satisfied with it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, May 18, 2026
Thank you for leaving a review, and for providing positive feedback on our tax product. We're glad you had a great experience with H&R Block and look forward to having you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Worked great! Easy to do, just follow the prompts!
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, May 11, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
In preparing to file my 2025 1040 return I discovered that HR Block took it upon itself to elect an option in 2023 that I wasn't even aware of until 2025. By making that option choice (IRS Section ? like-kind exchange, 1.168(i)-6(i), I paid $5000 more in taxes than I would have had to. As a result I had to file an amended 2023 tax return to recover that $5000. Your software should have posed the question, not made an assumption.
Legally I can only depreciate a property up until I no longer own it. Additionally, I can't depreciate a property I don't yet own. Yet your software took a full year's depreciation on the replacement property on the 2023 tax return.
Your 2023 software said it could not file an amended return electronically. Why not - too much paper to send electronically ?
This is the 3rd year in which I have found issues with your software. So next year I will probably try someone else's software.
Legally I can only depreciate a property up until I no longer own it. Additionally, I can't depreciate a property I don't yet own. Yet your software took a full year's depreciation on the replacement property on the 2023 tax return.
Your 2023 software said it could not file an amended return electronically. Why not - too much paper to send electronically ?
This is the 3rd year in which I have found issues with your software. So next year I will probably try someone else's software.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abbie W, Social Media, May 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock