Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: PatriotRetired2
from Bean Station, TN
Verified Purchase:Yes
Easy to navigate and very familiar to me after years of use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, March 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: senior tax payer
from austin texas
Verified Purchase:Yes
incredibly easy to use, understandable. Gave a great synopsis of why I was given a refund.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, March 8, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: lori77
Verified Purchase:Yes
I have used the federal program for five or more years now and appreciate the ease in doing my taxes, especially bringing the categories in from the year before.
Response from HRBlockBy Asiya, Social Media Department, March 8, 2025
Dear Lori, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
4
Great Program
on March 6, 2025
Posted by: retired ole man
I've been using your software for several years now and I am well pleased the program. Just keep making it available for people like me.
THANKS
THANKS
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, March 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Toppicy
from Ohio
Verified Purchase:Yes
Using for 10 years and very satisfied. Upset that the cost almost doubled this year for the basic software.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, March 8, 2025
Thank you for providing a rating for your recent visit! We're delighted to see that you had a positive experience. Your high rating motivates us to continue delivering excellent service. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: donmitt
Verified Purchase:Yes
I have used this product for a number of years and it does the job. However I do not like it that to have a disc of the program I would have to pay more.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 8, 2025
Hello, thank you for taking time to rate us! We're pleased to see that you had a great experience during your visit. Your high rating is greatly appreciated, and we're thankful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
3
Make Sure the Software Sees All Your Withholdings
on March 6, 2025
Posted by: DaveP77
from Florida
Verified Purchase:Yes
It doesn't step through all standard 1099s. In particular, my withholding from my Social Security. You would think it would be in the standard interview questions. I had to back up twice, because it ignored the entry too.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, March 8, 2025
Hello, we appreciate you taking the time to provide feedback about your recent visit. We're sorry that your experience with us did not meet your expectations. Your satisfaction is important to us, and we'd like the chance to make things right. Please get in touch with our support team at 1-800-472-5625 so we can better understand your concerns and improve our service.
Written by a customer while visiting HRBlock
Posted by: SW WY
from SW WY
Verified Purchase:Yes
I have been using H&R Block tax software for the past ten years or more. I am more than satisfied with the product. But one question, why has the cost of the software more than doubled from 2023 to 2024?
Pros: Easy to prepare
I would recommend this to a friend!
Value
1
Response from HRBlockBy Sean, Social Media Team, March 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock