Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Anonymous
from Wilmington, DE
Verified Purchase:Yes
Very helpful and thorough step by step walk through the process
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Casselberry, Florida
Verified Purchase:Yes
Have used for many, many years. Efficient and easy.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Allison, Social Media Team, April 14, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Diane25
Verified Purchase:Yes
Used this software for years. First time had an issue. Do not receive social security but program insisted due to my age. Led to warnings on review. Went in circles finally figured to delete that worksheet. Not sure will use next year. ? Software glitch
Response from HRBlockBy Andrea, Social Media Team, April 15, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Leein3
from Tenn
Verified Purchase:Yes
Always use tax software. Just wish it was cheaper.
Pros: Easy to prepare
Value
2
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
Been using hr for decades. Always some irritation. Particularly since obamacare the health insurance. Should be forced to do it in first place. But it's irritating when it kicks out that you didn't do it. Errors should go right to error, and not frustrate an old man
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Hi, thank you for leaving a review! We're glad to hear that you had a positive experience with H&R Block. Your satisfaction is important to us, and we're grateful for your feedback. We look forward to your next visit!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
This product provided me with accurate, complete and timely conclusion of my 2024 federal income tax return.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Hi, thank you for leaving a review! We're glad to hear that you had a positive experience with H&R Block. Your satisfaction is important to us, and we're grateful for your feedback. We look forward to your next visit!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago
Verified Purchase:Yes
Easy to use either step by step, or in shoebox mode. Comprehensive even in basic version.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Hello, thank you for taking time to rate us! We're pleased to see that you had a great experience during your visit. Your high rating is greatly appreciated, and we're thankful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
2
Double charge
on April 13, 2025
Posted by: cjs62
from Independence mo
My State return was put on hold and you charged my debit card two times once it was submitted
Value
1
Response from HRBlockBy Tra, Social Media Department, April 14, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock