Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Anonymous
from Lakeland, FL
Verified Purchase:Yes
As always your tax software guides me through the 1040 generation painlessly
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Easy to use and great to do taxes on, saved a trip to the accountants
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
Thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with H&R Block. Your feedback is greatly appreciated. We look forward to welcoming you back soon!
Written by a customer while visiting HRBlock
Posted by: bob271234567890
Verified Purchase:Yes
I bought it by accident & I hated every minute I used it!
Cons: Time consuming
No, I would not recommend this to a friend.
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Dallas TX
Verified Purchase:Yes
I thought it was much easier last year and before that year even. It’s not that it was difficult it was sometimes confusing to me. I intend to use it again next year but would like to get pre-registered again this year. I signed up last year but because I had to change my card it didn’t go through and I wasn’t notified. I just didn’t get my program in time
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 14, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Brighton, TN
Verified Purchase:Yes
Software is easy to use. Covered all my tax needs.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Big disappointment compared to previous years.
on April 14, 2025
Posted by: NoMoHandR
Verified Purchase:Yes
Big disappointment compared to previous years (with a 40% price increase!)
1. Instructions in section dealing with RMDs were very poorly written. I had to resort to trial and error to get it right.
2. Planning section did not include the option to make estimated payments totaling 110% of 2024 tax. Had to go to the web to verify that this an option, and then had to use override to complete the vouchers.
1. Instructions in section dealing with RMDs were very poorly written. I had to resort to trial and error to get it right.
2. Planning section did not include the option to make estimated payments totaling 110% of 2024 tax. Had to go to the web to verify that this an option, and then had to use override to complete the vouchers.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 15, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Brandon Fl
Verified Purchase:Yes
I have used this program for many years. It is easy to use and I am very confident that my tax return is complete and correct.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 14, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: MrsH603
from Lancaster NH
Verified Purchase:Yes
It really couldn’t be simpler to file your taxes. It’s convenient too! You pick the time and just sit down and do it. After the first year, it will just input your old info, so easy.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock