Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Eagle003
Verified Purchase:Yes
I have used this program since it first came out. I love it, so easy to use.
Response from HRBlockBy Sean, Social Media Team, April 16, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Since 2012
Verified Purchase:Yes
I like the H&R Block tax software for the most part. I have used it since 2012. The Accuracy Review revealed that there are some shortcomings on some of the 1099 input forms. I entered what was on the forms from the various entities, but the Accuracy Review said the info was incorrect. I then had to try different things to get the input data accepted by the software. Would be better if there was a pop-up window when you first enter the data with suggestions or more detailed questions.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Daniel55555555555555555
Verified Purchase:Yes
Impossible to Amend 2024 return. Spoke to two HRBlock Software agents, about the problem I was having, and neither was able to help.
Response from HRBlockBy Andrea, Social Media Team, April 16, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible
on April 15, 2025
Posted by: Joelllllll
from Texas
Not user friendly. To many issues, system is. It straight forward.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mblues360
Verified Purchase:Yes
The price increase of more than double is outrageous.
Response from HRBlockBy Sean, Social Media Team, April 16, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Naples Fl
Verified Purchase:Yes
I've used this tax filing software for many years. Never once had a problem. Affordable and painless with step by step instructions.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Dan557
from Murfreesboro, TN
Verified Purchase:Yes
I have been using this software for the past several years and I have been very pleased with it. I’ve used other tax software and I like H&R Block software a lot better. The help items seem to be more helpful and the reviews at the end are very helpful.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Mike Hamr
Verified Purchase:Yes
Used it for several years and never had a problem. Easy to use and your software was helpful to get my taxes done
Pros: Easy to prepare, Maximizes refund
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock