Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Jegg
Verified Purchase:Yes
Long time user of H&R Block tax software. It has been reliable, and easy to use throughout, up to this year. I ran into a problem with my tax owed being obviously too high. I called your software support three times. The first one was an hour and 15 minutes ending in a dropped call, though we were getting close. Second one was 20 minutes getting no closer and ended in a dropped call. Undaunted I called the third time, and got to work with Alaura, who saw the problem quickly and we had it solved in 10 minutes or so. I was not happy about the dropped calls without a call back. The wording in determining whether or not to check a box near the end of the credits was confusing. I have a Masters in Education, and can read pretty well but could not decipher exactly what was being asked. That's unusual for your software, never had that problem before. I will continue to use it, despite the dropped calls your online help people were courteous, and ultimately, helpful. I will expect you will be correcting the wording on those directions. Alaura suggested that the problem had been noticed by others.
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: PO72
Verified Purchase:Yes
Been a member for several years...all experiences have been great.
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kent, WA
Verified Purchase:Yes
I appreciate the H&R Block software walks the user through the process is easy digestible steps. I also like I can import data for most of my tax forms.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hi, thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with H&R Block. Your feedback is greatly appreciated, and we're thrilled that you enjoyed your visit. We look forward to welcoming you back soon!
Written by a customer while visiting HRBlock
Posted by: Arthur m
from Fort Myers Fl
Verified Purchase:Yes
Excellent assistant. Chatted with a live person that helped me find my mistake.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hi, thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with H&R Block. Your feedback is greatly appreciated, and we're thrilled that you enjoyed your visit. We look forward to welcoming you back soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used this software for years, super simple.
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Hi, thank you for sharing your positive experience with us! We're thrilled to hear that you had a great visit. Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Weatherford, TX
Verified Purchase:Yes
Used it again this year and worked great as usual. No glitches as al and went really smooth.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Tom65
from Pueblo West, CO
Verified Purchase:Yes
Dear Sirs,
I am not sure it is your fault or the fault of the State of Colorado, but the State of Colorado instituted a new program for all citizens via their employer called FAMLI, which is essentially unemployment insurance payments while someone is on a medical leave from work or to care for a sick or elderly family member. Both the Employer and the Employee pay into this fund
In 2024 my wife had a medical surgery that required her to be at home for an extended period of time for recovery. She applied for and received FAMLI payments from the Colo. Dept. of Labor and Employment for about 2 months. Long story short, she rec'd a 1099-G from the State Colo. Dept of Labor, but when completing our 2024 Income taxes, this program was not listed from the drag-down menu. I did select, "Not listed" and entered the income as required. However, the form was for 2024 but the when finishing the tax return, the form came up as having errors. It identified the box for the year of the form and kept defaulting to 2023, which was incorrect. I kept inputting 2024 but your program kept defaulting the year to 2023. Needless to say, I overrode the form and submitted anyway to the IRS.
In 2024 my wife had a medical surgery that required her to be at home for an extended period of time for recovery. She applied for and received FAMLI payments from the Colo. Dept. of Labor and Employment for about 2 months. Long story short, she rec'd a 1099-G from the State Colo. Dept of Labor, but when completing our 2024 Income taxes, this program was not listed from the drag-down menu. I did select, "Not listed" and entered the income as required. However, the form was for 2024 but the when finishing the tax return, the form came up as having errors. It identified the box for the year of the form and kept defaulting to 2023, which was incorrect. I kept inputting 2024 but your program kept defaulting the year to 2023. Needless to say, I overrode the form and submitted anyway to the IRS.
I would suggest you possibly get with the State of Colorado Taxation Department of the Colo. Dept. of Labor about this FAMLI program and the 1099-Gs they have sent out and will continue to send out to citizens who apply for and receive compensation. It would be good to see this fixed or added for next year for those who use your software and may be affected.
Thank you
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Las Vegas NV
Verified Purchase:Yes
I use HR Block Basic tax software every year. It is so easy to use that it almost does the taxes for you.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock