Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Beth Sue
from Tennessee
Verified Purchase:Yes
The program was quite difficult to follow. I’m still not sure I did my tax’s right.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Used car salesman
from Florida
Verified Purchase:Yes
Feel like I was dealing with a used car salesman. Constantly baiting and trying to sell an upgrade. Won’t use your software next year because of that.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Seattle, WA
Verified Purchase:Yes
I switched from TurboTax to H&R Block several years ago, when TT started charging extra for features that I need to do my taxes. I have not been disappointed. H&RB can efficiently download transaction information from my brokerage accounts, saving me loads of data-entry time. It helped me get a large rebate this year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cleveland, OH
Verified Purchase:Yes
This product is easy to use, accurate and helpful.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: rosiethedog19
Verified Purchase:Yes
I thought this years version was a little buggy. It seemed to not always save the data that had been entered into the interfaces properly. It would look good after entry but then would change as I did other operations.
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Afe6
Verified Purchase:Yes
The accuracy check insisted I add form SSA-1099, I am not retired, the program had a default setting that I could not uncheck, and I couldn’t delete the form either. There was no place where to add a letter I got from SSA saying they were not paying SS to me.
Value
3
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: chardog
from TX
Verified Purchase:Yes
very easy to use. like that I got a discount but I didnt take advantage of it!
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Creates Duplicate 8949 forms for Digital Assets
on April 18, 2026
Posted by: TaxedtoMax
from FL
Verified Purchase:Yes
I've been using H&R software for several years and like the product. My only complaint is when you report Cryptocurrency sales in the *Investment" section of the return. When entering the topic there are TWO boxes that can be checked for Crypto transactions. One box is already checked and cannot be unchecked and the other states it is for transactions reported on a 1099-DA, which applied to my situation. This is confusing and conflicting. If you try to uncheck the checked box, you get a msg that any duplicate data entered will be automatically removed. WRONG! I ended up with duplicate digital asset forms 8949, which made my taxes incorrect. Of course this passes the final error check with no errors. I filed my taxes and then printed the forms. Upon reviewing the documents, I realized there were duplicate 8949 forms. I had to file an Amended return to pay extra taxes. This section needs to be better worded and the error check should check for duplicate 8949 forms.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock