Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Anonymous
from Nebraska
Verified Purchase:Yes
The instructions were clear and the job was done is reasonable time.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 23, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: TERRY Esh
from Drummonds, TN
Verified Purchase:Yes
Still the same easy program to use. PS my name is Terry not Josie
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: santher
from Georgia
Verified Purchase:Yes
I am 73 years old and have dementia. your software made it very easy for me to file my taxes. also when I called your help line , the person who responded to my request for help was great. hopefully using your software in the future and the help you provide will help me keep my sanity . thank you very much.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 22, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Taxi tax fun
from WA. No state taxes to do.
Verified Purchase:Yes
Used for 10+yr
Not clear on how to handle if your AGI is to high and have to withdraw out of Roth IRA and how to report it on current year taxes so an amendment is not needed from a 1099-R the next year.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 22, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: burb59
from WA
Verified Purchase:Yes
Been using this software for a few years after moving on from the other guys. The import and interview process, with all the help links makes filling out and filing a breeze. Def best tax sw for sure.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 21, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: USAF Chief
from Arlington, TX
Verified Purchase:Yes
This year's addition of the basic 2024 software was great as usual. It was available early and was easy to use it. Also, the cost was reasonable.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 21, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: mark98270
from Washington
Verified Purchase:Yes
Very difficult and confusing. I used to purchase the disk and install it in my computer. Then I would do my taxes and then find a place to borrow wifi to send them in. Last year I bought it from a store but there was no disk only a website and a code. This year I had to find the website and download it. This is very difficult for me since I live in an area with no internet access. Your cost went up too much. There were things in there that were confusing but I blame that on our tax system, although without internet I couldn't get help.
I'm looking elsewhere next year
I'm looking elsewhere next year
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Have been a software user of H&R Block for over 20 years - great support always !!!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock