Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: TD2015
from Eckert, CO
Verified Purchase:Yes
This was my 8th year of using H&R Block software. It's hasn't disappointed yet.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington
Verified Purchase:Yes
Easy to use, I like how the software walks me through the process and accesses my information from the previous year.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: wanza
from Seattle, Washington
Verified Purchase:Yes
It works. It isn't too hard to use. It is a good value for the price. That being said, I did LOTS of financial research into my past year that was totally unnecessary. HOURS of my time for nothing. If I were redesigning these questions, I would FLAG the questions that are moot for folks who know in advance that the standard deduction (and SHOW early in the process how much that would be based on income) will be higher than itemized can possibly be. I would have just skipped those questions and saved myself the trouble.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I ‘ve been using this product for many years. It loads quickly without issues, is very easy to use, very complete and enables me to complete my tax return with a minimum of fuss and bother. An excellent and robust product that I would strongly recommend to anyone who favors accuracy, completeness and peace of mind WRT taxes!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DuaneM
from Texas
Verified Purchase:Yes
Been using for over ten years and I am very happy with it
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ManiP
from Austin TX
Verified Purchase:Yes
Been using it since kiplinger days and very happy with it
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Didn't submit my taxes!
on April 18, 2026
Posted by: Soup69
from Seattle WA
I went through each step and selected all the items to submit my taxes ON 4/15. Come to find out that in the middle of my submission the software needed an update and failed to submit. Very upsetting. Ended up submitting my taxes late because of the software. The message was unexpected and unclear. It appeared as though the submission was done and that the Update message was only to see an update of my tax payment. Very upset to see 3 days later that the payment did not, in fact go through. I really feel like this was a failure of the software. Never had that happen before.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fitz42
from Lakewood Ranch, Fl. 34211
Verified Purchase:Yes
So easy to navigate……additional drop down boxes on individual requested inputs with clarification to make the right choice.
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock