Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,635 Reviews)
Rating breakdown 13,635 reviews
5 Stars
9,958
4 Stars
2,072
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,643 out of
6,322)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Customer Rating
5
Easy to use as always.
on February 11, 2026
Posted by: Alan R7778
This is my 6th year using H&R software. I have never had an issue as far as it is easy to use and reliable for correct tax information. This year I had one issue. I just received an email stating that the IRS accepted my return through the internet. It is February 11th and I already have received my refund because the return was transmitted over two weeks ago. Usually, I get the IRS confirmation within 24 hours.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 12, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
5
They make it so easy!
on February 11, 2026
Posted by: Happy Mimi
It's so simple, I just answer the questions, it pulls info from prior year and I have already received my refund!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 12, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Software has bugs.
on February 9, 2026
Posted by: Garylf
I'm planning on using another software next year because Tax Cut does not properly compute the estimated tax penalty. Specifically, my 4th quarter estimate was paid on 2/4/26. Tax Cut computes the number of days the payment was late as 90 rather than the actual 20. My only recourse is to override the 90 with 20 and file a paper return or let the IRS compute the penalty. I believe I've had the same issue in prior years and it's still not fixed.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, February 9, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use
on February 7, 2026
Posted by: SelfSufficient
from Ocala, Fl
Used this software each year since the 1990s and no problems
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, February 9, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
2025 HR Block Software has excellent features.
on February 7, 2026
Posted by: JATIB 2025
from Texas
I bought this product online and I am very pleased with the product.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, February 9, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Comprehensive and easy to use.
on February 7, 2026
Posted by: dj55
from Florida
User friendly, even an inexperienced user can complete their return.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, February 9, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Don't Plan on Printing
on February 6, 2026
Posted by: Non Printer
Program works well. But forget about printing. All I wanted was a printout of 1040-SR and I would get either 15 pages or a bunch of gobblygook. Spent over an hour trying to get it out but to no avail.
Response from HRBlockBy Lexis, Social Media Team, February 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Easy to supply the numbers needed.
on February 2, 2026
Posted by: Jedihopfe
from Seattle, WA
When I got this via download back in December, I had not realized one of the pieces that would be missing. Took me a while to figure out where to get the PI PIN which the IRS can supply. The code they want is 6 digits and what is in the form when submitting the tax return is 5 which contradicts what in based in the form itself. I thought it would be sent to me but it was not which is what made it difficult. Will need to be reminded of it next year.
Pros: Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Max, Social Media Team, February 2, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock