Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Customer Rating
5
Great
on February 18, 2026
Posted by: HSaeid
I am using H&R Block software for many years and am satisfied with it.
Response from HRBlockBy Lexis, Social Media Team, February 18, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience at H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
3
Average program this year (2025 tax year)
on February 16, 2026
Posted by: somewhere over the river
I've loved the program for a long time.
This year's version is VERY SLOW, especially when I open the program. It can take 1-2 minutes to open. Previously, it took 5-10 seconds.
AND, when I filed my return, it got stuck on screen when I sent the return. Like I hadn't sent it but I did.
Hmmm.. Something not quite so good this year.
Response from HRBlockBy Lexis, Social Media Team, February 18, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Excellent software!
on February 16, 2026
Posted by: EX AK GUY
from Western Washington
I've used H&R Block tax returns for years. I struggle with my daily computer challenges but the software provided by H&R Block makes tax preparation a breeze. I'd never even consider going anywhere else.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, February 17, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Product has become overly complicated.
on February 16, 2026
Posted by: goner
from Blaine, WA
Product has become very complicated and not at all user friendly. AI query feature is essentially useless. Issuing product with known error in Form 8606 is unprofessional. I am a retired CPA and will be changing next year to Turbo Tax after 20 years with HRB. Download of all Brokerage transactions worked fine after difficulty in logging on to the broker account from HRB ( a lower case alpha letter in the PW needed to be upper case to allow the transfer - ie not required to be UC when accessing the Broker directly) and no help in determining why it was not working,
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, February 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
Software problem
on February 15, 2026
Posted by: Armtontank
from Texas
For the third time, I find an issue with the software, no one can fix. Also, the program gives you a way to fix it but the system will not allow the fixes. So, I must mail the forms vs. e-File. This is unacceptable.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Ashley, Social Media Department, February 15, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Basic is the Best
on February 13, 2026
Posted by: SRPM
from Texas
I have used H&R Block tax software for about 10 years. I have used Deluxe and Basic. Before that I used Turbo Tax. This is by far the best and easiest software to use. I like the way it takes you through each item and imports the data from last year. For retirees like myself with a fairly simple tax situation with income from investments and retirement funds and SS, this handles that and more. My only complaint is that the Basic software is more expensive from most vendors than the Deluxe software. Why is that?
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, February 14, 2026
Thank you for taking the time to express your concerns about the cost of our services. We understand that affordability is crucial, and we aim to offer competitive pricing while delivering top-notch service. Your feedback is valuable in helping us assess and adjust our pricing structure to better meet the needs of our customers. If you have any further questions or would like to discuss pricing, please contact us at 1-800-472-5625. We're committed to finding solutions that work for you.
Written by a customer while visiting HRBlock
Customer Rating
3
2nd Time State Program Was Missing
on February 13, 2026
Posted by: Will320
from Harrisburg, PA
I have used HR Block software since it was TaxCut--30 years at least. I like the fact that most information is copied over from year to year to make the chore of tax reporting smooth and simple. I always buy the Deluxe + State product. This year again for the 2nd time when I got to the State tab, the PA State software was not there and I was asked to purchase it (again). I had to call Block, navigate around the obnoxious Bot, and finally get a human being. She did a thorough job of checking out the validity of my claim that I did indeed purchase the PA state software with the Federal and then sent me an email with a link to the .dmg file to install on my MAC. There is really no excuse for this and it's the reason you got only an 'average' ranking. I expect better of Block and the software should be seamless going from the Fed program to the State. Also on the state program, why don't you just populate the local Resident PSD codes instead of having me go look them up? You already have all the information from last year. Just another nuisance thing for me to contend with.
Pros: Easy to prepare, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, February 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Simple tax return
on February 12, 2026
Posted by: Grrr8
from Carnation, WA
The tax preparation software worked well, as it has the last ten years I have utilized it!
Pros: Easy to prepare, Fast
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Eva, Social Media Department, February 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock