Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: FrustratedUser191753
Verified Purchase:Yes
My return was rejected because of a software bug.
I have zero confidence in this product.
I have zero confidence in this product.
Response from HRBlockBy Lexis, Social Media Team, February 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I learned the hard-way, when you buy the State package you don't get free efile.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, February 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sheridan Wy
Verified Purchase:Yes
Absolutely no problems this year. Everything transferred over and importing was effortless.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, February 22, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience at H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
5
Very easy software!
on February 21, 2026
Posted by: Fritchman
This year's software was very easy to use. With all the changes that took place in congress last year the software writers incorporated those changes into this year's program.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
We’re so happy to hear that you had a good experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
4
2025 taxes done - no pain
on February 21, 2026
Posted by: Mj3862
from Gillette,wy
I have used hrblock for many years. They never disappoint me
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, February 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Printing Problems
on February 20, 2026
Posted by: MJF1
from Soikane, WA
The program will not print a “copy for filing” of Form 8949 that matches what I see on my computer screen of the same form. My computer screen of Form 8949 shows a listing of 14 items transferred from the Capital Gains Worksheet. When I print the Form, it prints only 11 of the 14 entries. The 3 entries do not show up anyplace else on the Form 8949. However the “Total $s”shown at the bottom of the does include the Gains/Losses of the 3 items that are missing. I have talked to H&R Reps, Case #26873413, at which time my problem was going to be elevated. As of today, 2/20/2026, I have not heard anything.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Department, February 21, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Excellent software
on February 20, 2026
Posted by: PaulXXX
Have been using H&R Block for sixteen years. Plan to continue.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, February 22, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience at H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to fill in the blanks and download data.
on February 19, 2026
Posted by: JaUl
I have used the H & R Basic Tax Software for at least the past 10 years and have never had a problem.
Response from HRBlockBy Sydney, Social Media Department, February 19, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock