Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Posted by: Anonymous
from Clinton, IL
Verified Purchase:Yes
Easy to use, but the "verification" check didn't help with what the problem was and how to fix.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, February 24, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Chuck9271
Verified Purchase:Yes
I've used HRB Basic software for a number of years, while working full time and now as a retiree. The process of downloading the SW, using the SW, and filing a federal return has worked well for me. I like the e-file option as I get conformation that my return was accepted by the IRS and time stamped with a confirmation code.
Response from HRBlockBy Maria, Social Media Team, February 24, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
5
Simple and efficient
on February 24, 2026
Posted by: Easy steps DMG
from Harder Heights, Tx
Unlike other popular Tax software, acquiring the H&R online was straightforward and relatively simple. It did not seek to redirect me to a complex process; nor appear to do unnecessary marketing. I selected the needed product from an available list, elected the download option and made the payment. Completed the federal tax. The system validated accuracy and took me through the IRS upload steps. I have used another software over the years. It is an excellent product, however, every tax season I have the same problem -- logging into an account, selecting download etc etc, but go into the "Start then pay" cycle which is frustrating. This year, I turned my frustration to action, switching to H&R. I love it's simplicity, allow the options I needed as the customer, and simplify filing my taxes.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, February 24, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Mike TX
from TX
Verified Purchase:Yes
The software does a decent job of importing last year’s data into the current year. The interview style is mostly easy to follow and enter data. My issue with the software is when it conducts its Audit Risk Assessment when the return is complete. The software flagged three areas our return might trigger an audit, but no tax data had been entered into the software for those areas. The software said we had an increased audit risk for alimony paid. No alimony data was entered. The software said we had issues with our business income. No business income was enter.ed. It also said we had high medical insurance premiums for a business even though no insurance data was entered. These erroneous audit risks made me worried about submitting ou return to the IRS.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, February 24, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Seattle, Wa
Verified Purchase:Yes
Been using H&R Block Basic from its inception. Being able to import previous years data is a plus. Collecting the necessary data to input is the only delay in doing one taxes. After receiving the last piece of data, the time to enter the data and produce my completed 1040 form was right at 2 hours. The result was error free and accept by the IRS via E-file just 15 minutes later. Well short of the estimated 6-8 hours expected.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, February 24, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: BJW741
Verified Purchase:Yes
i've used Basic for 14 years now and am always happy with it.
Response from HRBlockBy Sierra, Social Media Department, February 24, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: BillV77
Verified Purchase:Yes
I find it difficult to review and correct forms etc unless you buy the deluxe version
Pros: Easy to prepare
Value
4
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Cab53
from Texas
Verified Purchase:Yes
Been using this program for years. Simple, safe, and fast.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
We’re so happy to hear about your good experiences! We appreciate your time & business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock