Customer reviews from HRBlock
H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Average customer rating
4.5
(13,633 Reviews)
Rating breakdown 13,633 reviews
5 Stars
9,957
4 Stars
2,071
3 Stars
704
2 Stars
354
1 Star
547
89%of customers recommend this product.
(
5,642 out of
6,320)
Customer Reviews for H&R Block - Tax Software Basic 2025 - Windows, Mac OS
Customer Rating
5
Basic package works great for my simple return
on February 28, 2026
Posted by: RobertCB
from FL
Verified Purchase:Yes
The estimated tax refund feature turned out to be right on, and that spurred me to buy the software and file early. Although there were some changes in the "process" on filling in date and saving the files from previous years and I needed a little help from an agent it all worked out great.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: WWB3
from Arlington, Tx
Verified Purchase:Yes
I have used this software for several years and it has been excellent. However the 2025 version has glitches and it kept changing several entries spontaneously. The only way I would know something had changed was my refund/amount owed total would suddenly change for no apparent reason. Dividend amounts reported changed, tax withholding amounts for a pension changed, etc. —-Very strange. I finally got through everything including accuracy verification with nothing changing and filed it electronically immediately. It took multiple attempts to get through the software before I could send it.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: ConnieMul
Verified Purchase:Yes
I have used this software for several years. It's perfect for me.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Butch756
from florida
Verified Purchase:Yes
I have used H&R Block software 20+ years and will continue to do so as long as it stays simple and intuitive to use.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Extra charge is not welcome. In years past we were able to access past returns as needed. Now you charge a fee to access previous returns. But only up to two years.
Pros: Maximizes refund
Cons: Hard to import documents
Value
5
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Delray Beach, FL
Verified Purchase:Yes
I have been using the tax software since it was introduced. I am confident that it is always up to date and accurate. I can complete my taxes in under an hour. With free e-file and direct deposit of refund, my work is over.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: YJ2025
Verified Purchase:Yes
I have been using this product for more than ten years, easy to understand, no issues so far.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Houston TX
Verified Purchase:Yes
I have used this software for years and it is always simple and thorough. Peace of mind is a good plus.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock