Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Posted by: Clean teet
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like that this brush tells me when I am using to much pressure or too much movement.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: MOConnell328
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush is unmatched. The cleanliness of my teeth after using this DiamondClean toothbrush is tremendous. I love it and will never use a different tooth brush.
Written by a customer while visiting philips.com
Posted by: Irving71
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good value and easy to use. I will buy another when this one wears out.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Love this toothbrush!
on May 17, 2024
Posted by: jmg425
Gender:Female
I've been using Sonicare/InterPlak for decades. This DiamondClean Smart toothbrush lasted 5 years! Unfortunately, I had to order a new one because the spindle became loose and vibrated terribly. It was just a matter of time before it came off completely. I definitely feel I got my money's worth since it lasted 5 years. Just ordered my replacement.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: AS23
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the brush a lot. BUT... the fact that the app can't pair with more than one toothbrush is ridiculous. We have two homes. Your app makes me repair every time, and then you lose all your stats and counting down to replacement of the toothbrush. Because of that hassle, I've stopped using the app (just not worth having to repair twice a week), so I'm not getting the benefit of the app telling me where I'm missing brushing, etc. I actually bought 2 of those counters bus drivers use to count riders -- I am using those to count to 180 on each toothbrush. If you fixed the app, this toothbrush would be perfect.
Response from philips.comBy Tauseef, Philips Consumer Care, June 8, 2024
Hi there,
Thank you for sharing your review, and we're sorry to hear about your experience with the Philips Sonicare App.
We will share your feedback with the product development team so we can improve our products and services in the future.
If you want to share any other feedback or need assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can also reach us through the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for sharing your review, and we're sorry to hear about your experience with the Philips Sonicare App.
We will share your feedback with the product development team so we can improve our products and services in the future.
If you want to share any other feedback or need assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can also reach us through the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: FelSerr
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Brush is too strong on tooth. It does clean your teeth, but it’s too much on the gums.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, June 27, 2024
Hi there,
Thank you for sharing your review. We’re sorry to hear that you feel your Philips Sonicare DiamondClean Smart 9300 is too strong on the teeth.
We would like to inform you that your toothbrush gives you the option to choose between 3 different intensity levels: low, medium, and high. Based on the brush head you attach, the intensity will be selected automatically. If you wish to change to a different intensity, you can do so by pressing the mode/intensity button while brushing. For optimal results, it is recommended to use the automatically selected intensity. The intensity cannot be changed as long as the handle is powered off or paused.
If these tips do not help or if you need further assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can also reach us through the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for sharing your review. We’re sorry to hear that you feel your Philips Sonicare DiamondClean Smart 9300 is too strong on the teeth.
We would like to inform you that your toothbrush gives you the option to choose between 3 different intensity levels: low, medium, and high. Based on the brush head you attach, the intensity will be selected automatically. If you wish to change to a different intensity, you can do so by pressing the mode/intensity button while brushing. For optimal results, it is recommended to use the automatically selected intensity. The intensity cannot be changed as long as the handle is powered off or paused.
If these tips do not help or if you need further assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can also reach us through the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Joyousness
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like the new DiamondClean toothbrush. I have used SonicCare toothbrushes for years and the DiamondCare is a step above those. I love the little glass battery as opposed to the SonicCare battery holders.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Kevedmonton
Gender:Male
Verified Purchase:Yes
Works as promised but the app is difficult to read
I would recommend this to a friend!
Written by a customer while visiting philips.com