Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Average customer rating
4.3
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
464
4 Stars
126
3 Stars
46
2 Stars
34
1 Star
42
84%of customers recommend this product.
(
556 out of
658)
Customer Reviews for Philips Sonicare - DiamondClean Smart Rechargeable toothbrush - Black
Posted by: SandyR
Gender:Female
Verified Purchase:Yes
I loved my sonicare toothbrushes over the years, but when it died, which all of mine have in about 2 years, I got the new one. I want to go back to the old one. Who cares if it flashes on the bottom and I could care less if there’s an app, I just want my teeth to be and feel clean, and I think the diamond version I had before all the flashing was better. My teeth felt cleaner.
Pros: none
Cons: my teeth fon’t feel as clean!
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, June 28, 2018
Hi Sandy,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. We'd like to learn more to see if there's anything we can do. Your complete satisfaction is extremely important to us. At your earliest convenience, please call us to speak with a Consumer Care specialist at 1-800-682-7664 (reference this review).
We're available during the following days/times:
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you, Sandy.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. We'd like to learn more to see if there's anything we can do. Your complete satisfaction is extremely important to us. At your earliest convenience, please call us to speak with a Consumer Care specialist at 1-800-682-7664 (reference this review).
We're available during the following days/times:
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you, Sandy.
Written by a customer while visiting philips.com
Customer Rating
2
They keep failing after 18-24 months
on November 17, 2020
Posted by: ChrisCcccccc
I have been using Sonicare for years and the last 3 have failed on me after a year or 2. Brushing starts to get weaker and then it eventually fails. For this kind of money, I expect them to last.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 1, 2020
Hi there, thanks for sharing your thoughts with us. We're sorry to hear that your Sonicare failed you so soon.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
DiamondClean Smart 9300
on August 7, 2019
Posted by: JCooper
Gender:Female
Great purchase. My teeth and gums feel wonderful. Love the app. It keeps track of your dental care routine. Worth the price.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: alexthegreat1970
Gender:Male
Verified Purchase:Yes
Just get a model that’s $100 or less. The same results without the annoyance of the silly and nonworking app.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 15, 2020
Dear customer,
Thank you for your feedback. We are sorry to hear about this inconvenience, and we'd like to see if we can help out in any way. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further, and see what could be done to sort this issue out.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for your feedback. We are sorry to hear about this inconvenience, and we'd like to see if we can help out in any way. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further, and see what could be done to sort this issue out.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
I will buy for my wife
on May 11, 2019
Posted by: Cleanteeth1984
Gender:Male
I’m bought this electric toothbrush without any knowledge of electric toothbrushes I’ve always bought regular plain toothbrushes after one time of using this going to sleep waking up my mouth would fill disgusting and I would have to brush my teeth again which I normally do but after I use this product woke up in the morning and for the first time in a long time my mouth actually felt clean in the morning when I brush my teeth I tried out the application for the first time and it really helped it said I was missing in certain areas went back did it Again and my mouth has felt clean all day
Pros: cleans your mouth more then a regular toothbrush
Cons: not to great for truck drivers, no usb plug in
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
My teeth really feel clean these days.
on October 18, 2020
Posted by: hASHk
Gender:Male
So far so good. The electric toothbrush delivers a consistent clean since I made the purchase exactly three months ago.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: JN48
Gender:Male
Verified Purchase:Yes
Easy to use product with slick case and charging station. Great sonicare product. I have been buying their stuff for my family for 12 years.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Off to a bad start
on October 30, 2020
Posted by: Anonymous
Gender:Female
I just received my toothbrush today and it won't connect to use the app. I'll give it a few more days, but it seems like I'll be returning this product, since I could have purchased a way cheaper product without the bluetooth promises.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 2, 2020
Hi there,
Thank you for your sharing feedback with us. If you have any questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for your sharing feedback with us. If you have any questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com